Recording technician visit and report

[Former Member]

Hi,

We have created a service order. Against the service order we need to capture the following:

1. Requested start date by customer.

2. Promised start date and end date to customer.

3. Rescheduled start date and end date.

4. Facility to record number of visits by technician by date, time and remarks. Also report needed.

1. In maintenance order we have start date and end date which is system generated and not requested start date.

Ans: We can take this from the notification

Please let me know reply.

Kindly help.

Regards,

Smart

[former_member184574 · Accepted solution]

Hi,

For requirements 1,2,3 you can create custom fields in the maintenance Order. Check with your ABAPer on this...

For requirement 4, in the maintenance order, in IW32,  add one operation every time technician visits. once visit is done... you can confirm the particular operation through IW41 with actual date, time and remarks.

Check the below link...may be helpful for you...

SAP的学习和考试 Learning & Examination: ~ PM-MO Inspection Round

Hope this helps..

Thanks

Kumar

[Former Member · Accepted solution]

Hi Kumar,

Many thanks for the reply.

If we add custom fields in the maintenance order..will we be able to fetch those details in iw39 report?

Regards,

Smart

[MTerence · Accepted solution]

HI Smart,

Yes you can. Your abaper can do it.

Regards

Terence

[Former Member]

Hello Gurus,

Please reply.

Regards,

Narendra Bora