0CRM_SRV_REQ_INCI_H delta issue (returning 0 records)

[Former Member]

Hello experts,

I was wondering is someone faced the issue I'm about to describe? The problem looks like this: standard extractor 0CRM_SRV_REQ_INCI_H doesn't load deltas. It does full loads perfectly though.

I have tried deleting initialization for the source in the InfoPackage, re-initialize, create new service request and run delta once again to see if it will be picked up. This approach didn't help.

Bdocs on CRM side look OK: all Bdocs with type BUS_TRANS_MSG in smw01 are green. Delta queue in RSA7 is green, but it always has 0 records (even when I create new Service Requests or change existing ones). 0CRM_SRV_REQ_INCI_H is active in BWA5 and in BWA7 (although in BWA7 check box Queue exists is not checked).

Best regards,

Vlad

[axel_brke3]

Hi,

we are experiencing the same issue. Were you able to resolve this?

[Former Member]

Same issue here, were you able to solve it?

[Former Member]

Maybe someone knows if records in tables SMOXRELP_S and SMOXRELP should match perfectly? I see that table SMOXRELP lacks one record that I have in table SMOXRELP_S.

[abhishek_shanbhogue2]

Hello Vladislav,

Can you check for SAP Note 2112899?

Thanks

Abhishek Shanbhogue

[Former Member]

Checked it, but the entry is in this table. So this note is already in place.

[abhishek_shanbhogue2]

I would suggest you to open a SAP message as in the past I have seen issues with STD CRM extractors and SAP has provided manual code fix to resolve such issues. I have come across multiple instances in my project where STD CRM extractors wont behave as expected

Thanks

Abhishek Shanbhogue

[RamanKorrapati]

Please go thru OSS Note - 1444000 : Datasource 0CRM_SRV_REQ_INCI_H doesn't return full Delta

[Former Member]

Thank you for the response, Raman. Unfortunately, I tried this one before and it didn't work.

[RamanKorrapati]

Other than this CRM data source, are you able to do delta extraction?

if not then there will some setting missing at CRM side.

if yes then problem will be specific to data source.

[Former Member]

Other deltas work. But i believe that other data sources do not use BWA unlike 0CRM_SRV_REQ_INCI_H.