Skip to Content

Transactions STRUST and STRUSTSSO2 are failing in PI

Hello All,

The transaction codes STRUST and STRUSTSSO2 are failing in our PI Pre-Prod system with error both in 000 client and test client. It shows the message "Start of application ; Trust Manager for Logon Ticket" in status bar for sometime and then terminates with below error.

We don't have any problem with any other transaction codes. Can anyone please let me know how this can be fixed.

Below is our System Environment

Netweaver/PI Version : 7.11 SP12

Kernel Version : 720_REL ; Patch 500

Database : SQL Server 2008 R2

OS : Windows Server 2008 R2

Regards,

Ashok Oleti

Add comment
10|10000 characters needed characters exceeded

  • Get RSS Feed

7 Answers

  • Best Answer
    Apr 23, 2015 at 01:32 AM

    Hi All,

    Thanks everyone for your time and suggestions.

    The problem is fixed by changing the owner of the SAP services from SAPService<SID> to <SID>adm on the Windows server OS (2008 R2)

    Now we are investigating what went wrong with the SAPService<SID> user, any suggestions?

    Regards,

    Ashok Oleti

    Add comment
    10|10000 characters needed characters exceeded

  • avatar image
    Former Member
    Apr 21, 2015 at 07:35 AM

    Hi,

    There might be a case where work process consume all the available memory and thus gets restarted, please check the work process trace file for more information on this.

    Check for any dump during the time of restart.

    Also check the sap note:

    2073392 - Memory leak in SSF API of ABAP Kernel

    Regards,

    Prithviraj.

    Add comment
    10|10000 characters needed characters exceeded

  • Apr 21, 2015 at 08:05 AM

    Hi,

    Tcode smicm ->Goto-> Trace level -> increase

    Check the dev_w* file of your process that died when you were busy with the error please check the logs/sm21/st22 and additional information here please.

    Check the ICM log as well directly after reproducing the issue.

    Tcode smicm ->Goto->Trace file -> display all


    Kind Regards,


    Johan

    Add comment
    10|10000 characters needed characters exceeded

  • avatar image
    Former Member
    Apr 22, 2015 at 03:25 AM

    Hi Ashok,

    check following parameters:

    ztta/roll_area  ( set it to 1)

    ztta/short_area ( suggeted 4000000).

    Regards,

    Ambarish.

    Add comment
    10|10000 characters needed characters exceeded

  • avatar image
    Former Member
    Apr 22, 2015 at 05:07 AM

    Hello Ashok,

    Please check your system log (SM21) and also check the WP trace file (SM50). You should get some meaningful information from there as a starting point.

    KR,

    Amerjit

    Add comment
    10|10000 characters needed characters exceeded

  • Apr 22, 2015 at 06:12 AM

    All the recommendations/suggestions are leading to the cases where the problem is with import/export of certificates and the solution is Kernel upgrade. But in our case the transactions STRUSTSSO2/STRUST are not at all getting opened, should we still consider it as a Kernel problem?

    We don't find any errors in SM21 or trace file of the work processes and also there no any dumps in ST22.

    There was a windows OS security patch update a day before the problem has started, could it be the reason for this behaviour?

    Add comment
    10|10000 characters needed characters exceeded

    • Hi Ashok ,

      Follow as suggested by Nicolaas  .  Get the work process trace (dev_w* ) where the termination occurs  . You may increase the trace level as well .

      This could be  because of the kernel / security patch but need more details , Otherwise we would be just beating around the bush

      Thanks ,

      Manu

  • avatar image
    Former Member
    Apr 22, 2015 at 06:32 AM

    Hi,

    Please check if the error is only in your system. Trying using others system and try the tcode.

    It might be an issue with the GUI also.

    Regards,

    Ambarish.

    Add comment
    10|10000 characters needed characters exceeded