SAP Engagement and Service Delivery in Work Center

[Former Member]

Hi,

in Solman_workcenter we have tab  'SAP Engagement and Service Delivery' where we can create " issue"

I just want to know what is this " Issue " meant for ? is this issue creation for SAP support ?

what is the difference between 'Issue" & "Incident " ?

Thanks

PK

[VJain]

Hi PK,

Issue is old transaction type SLFI if this is what you are talking about. SLFI is not for 7.1. Its for old 7.0.

Whereas Incident is SMIN transaction type for 7.1

Thanks

Vikram

[Former Member]

Hi Vikram,

from below link

http://help.sap.com/saphelp_sm71_sp13/helpdata/en/ef/450907e01e4d9fabe17a9a1259c3e8/content.htm?fram...

what I understand on issue management is:

Issue Management is used for documentation and to track problems. It is the interface between your support organization and SAP Support. You can use this function to trace the solution to problems that were identified in a business process or solution.

My question is when customers can raise OSS incident to SAP, then why we require issue management ?

What is the difference between raising OSS to SAP & raising issue to SAP ?

Regards

PK