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Former Member

Creation of New - Roles & Users on C4C

Hi Friends,

I am new to C4C and I need to know and work on the new roles and users creation.I

I request you to please help me with some information and documentation , which helps me to work on this.

WithThanks

Mahesh

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3 Answers

  • author's profile photo Former Member
    Former Member
    Posted on Apr 05, 2015 at 12:43 PM

    Hi Mahesh,

    For create Business Role follow the below Steps:

    1) Open tenant using Admin use.

    2) Go to Application and User Managemen.

    3) Select Business Role option from the list

    4) Create Role and assign Work center and view as per your rrequirement.

    For more Help Go to Help Center and Type business Role and you get more result from the result select Business Role under that mentioned that how to create and what are the available business Role you can create for business user.

    For User Creation follow the below blog:

    How to create Business Users in SAP Cloud for Customer (Service Agent)


    Regards,

    Mithun

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  • author's profile photo Former Member
    Former Member
    Posted on Apr 05, 2015 at 12:57 PM

    Hi Mahesh,

    Check this SAP cloud for customer admin guide

    https://www.google.co.in/url?sa=t&source=web&rct=j&ei=yi4hVYGCJM-UuASkpIDIAQ&url=http://help.sap.com/saphelp_sapcloudfor…

    Create business roles manually Page no 186 or from index check section 4.5

    Regard,

    Mithun

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  • Posted on Sep 09, 2016 at 06:05 AM

    one of the way to creation of new roles and user on cloud for customer

    Log in the system on HTML5 Client;

    1. step :Administration Workcnter;
    2. step :Security and Compliance View;
    3. step :Service Agents Sub-View;
    4. step :New > Service Agent;
    5. step :Fill in all the relevant information - Let's say the name is USER;
    6. step :Save;
    7. step :After saving the option "Request User" will be available;
    8. step :Request User;
    9. step:Back to (Beta Administrator) > Security and Compliance;
    10. step ;Business Users;
    11. step;Here, you can search for the user that was just requested "USER";
    12. step ;Edit > Attributes;
    13. step;On Attributes, you can select the basic information about the user like: Email address, company, manager, the user ID and more important, you can Generate Password on Actions > Generate Password;
    14. step:This password will be the initial one for this user and it will be changed in the first login.
    15. step :Edit > Access Rights;
    16. step:Here you can select the Workcenters and Views the user will have access to, as well as further access restrictions that can be based on the Organizational Unit the user is located
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