Installing Crystal Reports 2011 - install is incredibly slow

[Former Member]

Hi everyone,

I am posting a question on behalf of one of our clients.  They purchased 4 Crystal Reports from us and installed it onto 4 Citrix Servers with great success and have been using them for a while.  The Crystal Reports for one of the servers suddenly stopped working for no apparent reasons - we both decided to take the approach of un-installing Crystal Reports and then re-install it.

After numerous attempts and failures we finally un-installed it off the server but we couldn't do it via the wizard from the disk nor un-install it from Control Panel.  One of the Engineers from our Client side was able to remove it manually.

When we attempt install the software it goes at an incredibly slow pace and I was wondering is there anyone on this discussion board that can suggest anything to get this software to install?  The problem with our client side is that their Citrix servers are automatically restarted every night so we cannot leave the install to run by itself.

Hoping someone can answer this question?

Many thanks

[richardduffy]

Crystal Reports installer is just hideously slow and always has been when installing - on average we find it takes 20 -40 minutes to install.

After installation it runs just fine but for some obscure reason the installation process is s l o w

[former_member183750]

Hi Wendy

I would have the IT on the customer side take a close look at this:

After numerous attempts and failures we finally un-installed it off the server but we couldn't do it via the wizard from the disk nor un-install it from Control Panel.  One of the Engineers from our Client side was able to remove it manually.

This is obviously and undesired way of doing things and indicates that there is something not quite right. And this may very well be the root cause of the initial issue, the uninstall issue and the reinstall issue.

My concern is that even after the reinstall - you have a computer with a rather questionable behavior and who knows what it will do next...

Oh - and make sure you are installing the latest Service Pack:

Downloads for SAP Crystal Reports and others

- Ludek

Senior Support Engineer AGS Product Support, Global Support Center Canada

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Message was edited by: Ludek Uher