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CRM integration with SAP Business By design

Jan 30, 2017 at 05:01 PM

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Former Member

Hello,

We are using SAP Business by Design but for the commercial activities, we want to use an independent CRM.

We are looking at Salesforce but it's not decide yet.

Have someone already try to integrate SAP Business By design with some external CRM ? Which one ? What are your feedback about this ?

Is there any partnership between SAP Business By Design and a CRM Application ?

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Knut Heusermann
Jan 31, 2017 at 04:38 PM
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Hi Catherine,

we have multiple partners and customers who already connected ByD with independent CRM systems like web shops, SAP Hybris Cloud for Customer and Salesforce. In general partners use web service APIs, OData APIs and URL mashups to integrate the CRM system with ByD. ByD offers standard web services for read and write access to master data like products, business partners and price lists as well as web services to run business processes across system boundaries, for example web services to create sales orders and customer invoice requests, or to execute an ATP check.

You find more information about ByD web service APIs and prepackaged integration scenarios on SAP Help.

Best regards,
Knut

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