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The server is not operational - users from a second domain

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Hi,

we use MS SAP BPC 7.5 SP3 installed in Domain AAA, our server is called "DEV"

In Server Manager, "Define System User Groups", the domain type AAA is correctly configured as Active Directory and it works fine: I can add users from this domain.


We have to add users from a second domain. In "Define System User Groups", I add the new Domain, called BBB.it, as Active Directory.

Domain AAA and Domain BBB are fully trusted. The server "DEV" use DNS IP of Domain AAA and DNS Ip of Domain BBB.

When I go to the BPC Administration, User, Add new User, I click in the new Item List of the available domains, "Domain BBB", but I receive the message: "The server is not operational [BBB.it]".

How I can solve this problem?

There are specific configuration steps that I missed?

Thank you in advance,

Marco Minaudo

Accepted Solutions (0)

Answers (2)

Answers (2)

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With the help of my IT-Support I solved the problem.
There was problems in trusted domains and then in the configuration in Server Manager.

Thank you again,

Marco

former_member186498
Active Contributor
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Hi Marco,

have you seen the notes related with this error message? They refers to old versions but maybe are valid also for 7.5 version

Regards

     Roberto

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Hi Roberto,

Hi all,

we have found a problem in the "trust domain" and we have solved it.
In fact, now I can ping both domains: AAA and BBB.it successfully.

Now, when I go to the BPC Administration, User, Add new user, I click in "Domain BBB", I receive the message "A local error has occurred".
On Google it seems an error that occur when it try to access to the Active Directory.

Do you have any idea?

Thanks in advance,

Marco

PS. Useful can be the SN 1435004: a workaround for adding users from table in SQL Server, but have not tried it.