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Smartform (Z) AI_CRM_IM_FULL_DATA_FORM not showing all the incident content - long text, Solution Manager, VAR scenario

Sven
Participant
0 Kudos

Dear Community,

What could be the problem if smartform AI_CRM_IM_FULL_DATA_FORM copied to ZAI_CRM_IM_FULL_DATA_FORM is not showing all the incident long text but only the first two pages in created PDF? Please share your thoughts.

Kind regards, Sven

Accepted Solutions (1)

Accepted Solutions (1)

richard_pietsch
Active Contributor
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Hi,

in tcode SCOT goto SMTP node, double click -> settings of adress type "internet", change the output of sapscript/smartforms to TXT.

Beside, the smartform should not show the whole content... within the global definitions you'll find two variables (GC_DESCRIPTION & GC_REPLAY) with default values. So, only description or answer will be generated into the output. You can change it in your Z* form e.g. status dependend text id's etc.

Regards

Sven
Participant
0 Kudos

Hi Richard,

Is changing output from PDF to TXT necessary to get all the descriptions and answers content? I would like to preserve the web-link to the incident that we have now in PDF. What about HTML output instead TXT?

Concerning variables I found only these descriptions "For instance it can be 'SUSD' for the System Data, 'SU99' for Description, 'SU15' for Information for SAP...and so on." from here. Currently variables look like this:

Kind regards, Sven

Sven
Participant
0 Kudos

Hi, update, I found code that is filtering it in the smartform AI_CRM_IM_FULL_DATA_FORM. Now the challenge is how to get whole incident long text in CRM_UI.

Answers (0)