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Ghost alerts raised for IDocs NOT in error state ?

Hello,

I've activated the technical system monitoring in Solution Manager with the standard template metric for inst product SAP ABAP Basis 7.30.

On one of our systems I reveive alerts ABAP_IDOC_ERRORS related to the following metrics:

When I check the list of IDoc in the system I see that the total amount of IDocs is equivalent to the number of IDocs that are "in error status", at the same time I don't see any error status in any of the IDocs

Everything seems fine in the managed system...is the metric reporting false alerts ? Or maybe the solman is unable to read properly the status of the IDocs ?

Any suggestion on how to further troubleshoot this issue ?

Thank you, ciao :-)

Nicola

alert_idoc.jpg (37.5 kB)
IDoc.jpg (65.1 kB)
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  • Best Answer
    Posted on Apr 01, 2015 at 10:40 AM

    Hi Nicola,

    What is the ST-PI version of your Managed System? If it is ST-PI- 2008_1 SP10 then please apply SAP note 2062497.

    Kind regards,

    Roland

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  • author's profile photo Former Member
    Former Member
    Posted on Apr 01, 2015 at 09:17 AM

    In your IDoc list selection, have you tried Start Date from years ago? You might be surprised there are a number of stuck idocs in there

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