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Former Member
Mar 31, 2015 at 05:46 PM

Reinstalling Crystal Reports

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Hey all, I'm the IT guy for a new client. (I'm also new to Crystal Reports). They want to change the computer that Crystal Reports is installed on. So I need to get the license key out of the registry. I've been instructed on how to do that, but I need to get Crystal Reports launched as the first step. For some reason, it's not launching anymore (I've never seen it launched). The splash screen loads, but it doesn't move past that.

Is there another way I can get the license? Or should I troubleshoot the existing install and get it running again?

Also, they're having me install it on a local server, instead of a workstation. Do I only need to install CR on the server? Or will I need to transfer a database over?

Thanks for your help!

Phil