Incoming bank transfer in customer account

[Govind_Sharma]

Hi,

I want to receive the incoming bank transfer for individual customer invoice.

In customer account, i am not getting the incoming bank transfer alike supplier account. (shown below)

I checked customer master data - bank transfer payment method is defined

Also confirmed bank master data - looks fine

Can you please let me know how this issue can be resolved?

Note: I know via bank tranfer we can allocate incoming bank tranfer amoun to customer acccount, but user dont want to wait till bank statement processing.

Thanks in advance

Govind Sharma

[parveen_kumar6 · Accepted solution]

Hello Govind

You can create a Bank Payment Advice to record an incoming wire or bank transfer for the customer

Liquidity Management >> Common Task >> New Bank Payment Advice

Advice Type = Bank Credit Advice

There is a check box "Posting Advice" - put a check in this box to create the GL Posting and this payment will appear as Incoming Bank Transfer on the Bank Statement for clearing.

Bank Payment advices are used when items are not captured automatically by the integrated repositories. A cash manager can manually enter information received from the company’s bank in the form of bank payment advices. Based on the information received from the bank, the cash manager can enter the advice with or without a posting to accounting. If no posting is made in accounting, the advices are shown in both the cash position and in the liquidity forecast

Hope this helps.

Thanks

Parveen Kumar

[marlene_katzschner · Accepted solution]

Here a small remark:

when you upload an electronic bank statement, the system might create a task for payment allocation as the reference if different. If you create a bank statement manually - you see it as proposal as mentioned by Parveen.

Best regards

Marlene

[Former Member]

Hi All,

Wasn't "incoming bank transfer" available as a manual payment method from the customer account monitor previously?  Why has this functionality changed?  (The user used to be able to select incoming bank transfer along with all the other manual payment methods...)

Is it still possible to do it this way?

thanks,

Ben

[marlene_katzschner]

Hi Ben

Yes, both direct debit and incoming bank transfer are the same.

So you can create incoming bank transfers manually, mark them as paid and assign them to the bank statement item.

Best regards

Marlene

[Former Member]

Thanks Marlene,

So how do we get 'incoming bank transfer' to show up as a payment method available for a customer when we click on 'Pay Manually By'?

Or are you saying to just use direct debit instead? (but i thought i remembered in the past both options - direct debit and incoming bank transfer being available).

thanks,

Ben

[marlene_katzschner]

Hi Ben,

I had to check the system, because I would have said, that it is incoming bank transfer here.

But incoming bank transfer and direct debit are the same. You create a direct debit, which you can transfer in a file format, if your file supports direct debits.

Best regards

Marlene

PS: Regarding the naming: I could not find old screenshots, so if it changed, it was looong time back.

[marlene_katzschner]

Hi Govind

I am confused. You are talking about the fact that you have a customer invoice for which you do the direct debit as ByDesign customer and you would like to clear the open item before it is confirmed with the bank statement?

This feature is called Direct Debit in our system. You would need to create it out of ByDesign.

Preconditions:

  You need to configure for the customer the payment method direct debit, your bank account has to support the direct debit as payment form. Also the payment medium format has to support direct debits.

Once the preconditions are fulfilled you see "pay manually by -> direct debit" active.

You will have a new line in the payment monitor. You can add this to a payment file and transfer the file to your bank. The bank confirms the payment file.

Did this answer your question?

If not, please let me know what is the detailed use case. If yes - please mark as answered.

Best regards

Marlene