Integration SAP CRM - MS Outlook, connection problem.

[Former Member]

Hi guys!

I'd be really gratefull if you could help me.

I'm trying to integrate SAP CRM 7.0 with MS Outlook, I installed Desktop Connection for SAP CRM, PE and I made all steps from
Technical Configuration Guide but I've got an error every time when I try to log in: (I've tried a few times)

* When I installed version SP03:

* and for version SP02:

And also log screen:

Has anyone some ideas how to solve it?

Have a nice day!

[michael_sackmann · Accepted solution]

Hello,

regarding SP03, did you download corresponding customization package (CP) CRMGWCUS03_0-20011654.ZIP from maket place? If so, did you also do the upload of the CP to the CRM server and the user assignment?

Please note that SP03 requires also customization package for SP03 (the one from SP02 does not work with SP03).

Regards

Michael

[Former Member · Accepted solution]

Hi,

Thank you for your reply,

Yes, I downloaded corresponding CP, after that I changed all fields which are connected with this zip file but it still doesn't work.

[michael_sackmann · Accepted solution]

Hello,

what do you mean by "changing all fields which are connected with this zip file".

If you have downloaded the zip-file from market place, you have to go to the IMG of the CRM server and use the upload function of the CP. After this you have to assign the uploaded CP to a user or business role or default determination. You should not change anything within the zip file (unless you want to do some enhancements like adding/removing some fields ).

Regards

Michael

[Former Member · Accepted solution]

Yes, I made the same steps which you wrote. I haven't changed files in zip file I uploaded correctly CP.

[michael_sackmann · Accepted solution]

Hello,

ok, in that case I would recommend to open a ticket including the log-files from the outlook client.

Regards

Michael

[Former Member · Accepted solution]

hello Michael!

I was trying to re-install this application but it didn't help.

But now I`m having a different comunicate:

and of course I checked a log:

I installed this files:

I'll be very gratefull if you could help me.

[michael_sackmann · Accepted solution]

Hello,

as I said, I recommend to create a ticked regarding this issue in OSS system.

Regards

Michael

[Former Member]

Hi guys!

I solved this problem! The problem was with two of the files. I downloaded a bad version for Client and Server files.

@Jorn

It's impossible to downgrade installed components which are connected with/ base on ABAP so the idea with changing service isn't good.

Have a nice day! 🙂

[Former Member]

Hi,

did you check transaktion /n/IWBEP/REG_SERVICE for Service /CRMGWS/GROUPWARE_SYNC (version 1)? It should show DATA-Provider-Class: /CRMGWS/CL_GROUPWAR_03_DPC_EXT and technical model /CRMGWS/GROUPWARE_SYNC_MDL_03 ?

As PE SP02 corresponds with Model Version 3:

Version Overview (with Download Manual) - CRM - SCN Wiki

Regards,

Jörn

[Former Member]

Jorn,

thank you for your response,

I've checked this and it looks:

So probably I installed incorrect version of something?

[Former Member]

No, you've just installed the most resent ABAP SP.

Just an idea: Try to change the service /CRMGWS/GROUPWARE_SYNC (assign DATA-Provider-Class: /CRMGWS/CL_GROUPWAR_03_DPC_EXT and technical model /CRMGWS/GROUPWARE_SYNC_MDL_03)

- this is what we did, and now we can sync again -

or raise an OSS-Message as proposed by Michael. I understood, that the Version 04 should be downwards compatible.

regards,

Jörn

[Former Member]

I tried to change this but system's setting don't allow me to change it.

[Former Member]

hmh, I assume you did not try do change it in your development system. May I suggest to just ask your SAP Basis to assist you. I think a how-to on changing customizing settings should not be part of this threat.

[Former Member]

I'll will ask my Administratot for change it, hope it'll be helpful!

This is the statement: