I am badly stuck in a scenario I am using "Multi Line Element" in a dialog activity step and Latest End Deadline is set
It sets a clock in SAP inbox when deadline missed this is fine.
But problem start when deadline missed.
When deadline missed as I am using modeled deadline I am using Multiline Elemnet.
It throws same No. of emails what is the No of all users to each agent of multiline agent.
For example if there are 3 agents in multiline it throws 3 mails to each agent.
I am using SO_NEW_DOCUMENT_SEND_API1 in a method of activity call after modeled deadline.
As some body suggested, should I enhance the standard program RSWWDHEX_INSERT where background job for miss deadline is coming.
Many thaks for help.