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Former Member
Mar 24, 2015 at 09:54 PM

Cannot authenticate Agent in SCC 3.3

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Hi gurus,

I have installed SCC 3.3 in the same host (running Windows Server 2008 R2 x64) than an ASE 16.0 that I intend to manage.

Everything ran fine except for the Agent authentication.

I am able to register the Agent running (port 9999), however when I try to authenticate it I get the following exception:

User 'sccadmin' failed to authenticate with server 'XXX' agent.

The specified ASE Agent Plug-in is not available.

The user and password are correct (other wise the message "Authentication failed. Please check username and password."). Installation did not prompt nor create user uafadmin.

I'm clueless about which plug-in is missing.

ASE server was installed with default options (agent option checked):

The authentication error appear both in agent.log:

2015-03-24 21:51:39,841 [ERROR] [scc-ui-15] com.sybase.ua.plugins.asemap.mo.ASEAgentMO.authenticateAgent(181) - User sccadmin failed to authenticate with agent on host hostname port 9999

And in ASEMAP.log:

2015-03-24 21:51:39,841 [ERROR] [scc-ui-15] com.sybase.ua.plugins.asemap.mo.ASEAgentMO.authenticateAgent(181) - User sccadmin failed to authenticate with agent on host hostname port 9999

But it does not add any further details to troubleshoot the problem.

Has anyone faced this problem before?

Any help would be appreciated.

Thanks in advance.

Best regards,

José

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