Object failed to run due to an error while processing on the Job Server.

[Former Member]

Hi Experts,

Can anyone tell me where to check logs related to failed scheduled reports?

One of our report failed with message: "Object failed to run due to an error while processing on the Job Server.". When do we get such error? Report schedule has no been touched since last 6 months. Need to identify root cause of the same. Any help is greatly appreciated.

Regards,

Shweta

[DayaJha · Accepted solution]

Hi Shweta,

Please share the below details to debug the issue:

(a) SAP Business Objects Version

(b) Issue is related to which BOBJ Application tool like Crystal report, Web Intelligence Report, Desktop Intelligence etc.

Thanks,

Daya

[Former Member · Accepted solution]

Hi Daya,

Please find the comments below:

(a) SAP Business Objects Version: SAP BO 4.1 SP1

(b) Issue is related to which BOBJ Application tool like Crystal report, Web Intelligence Report, Desktop Intelligence etc.: Web Intelligence

[DayaJha · Accepted solution]

Hi Shweta,

This was the known issue, Please refer the below KBA.

1900005 - Error "Object failed to run due to an error while processing on the Job Server" when scheduling a large webi document to CSV format in BI 4.0

https://service.sap.com/sap/support/notes/1900005

Thanks,

Daya

[Former Member · Accepted solution]

Hi Daya,

Thanks for your prompt response, however I do not have access to this KB. Can you mail me the same on chincholikar.shweta@gmail.com? Also the report is sheduled to PDF and CSV file.

[DayaJha · Accepted solution]

Hi Shweta,

Increase the Java VM setting of Adaptive Job Server.

Open the Central Management Console

1. Browse to the Servers page
2. Open the properties of Adaptive Job Server
3. In the Command Line Parameters, locate the string Xmx, then change
   it to Xmx2g ( 2G of RAM).
   Depending on the complexity and data size, you may need to use
   Xmx4g.
4. Save and Close.
5. Restart the Adaptive Job Server

The following is the sample of Command Line Parameter field of Adaptive Job
Server:

Before the change:

-javaargs
"Djava.awt.headless=true,Dcom.businessobjects.mds.cs.ImplementationID=csEX,XX:MaxPermSize=192m,Xmx,Dbusinessobjects.connectivity.directory=C:/Program
Files (x86)/SAP BusinessObjects/SAP BusinessObjects Enterprise XI 4.0//dataAccess/connectionServer" -loggingPath "C:/Program Files x86)/SAP
BusinessObjects/SAP BusinessObjects Enterprise XI 4.0/logging/" -maxDesktops 0 -jsTypeDescription "Crystal Reports Job Server" -objectType
CrystalEnterprise.Report

After the change:

-javaargs
"Djava.awt.headless=true,Dcom.businessobjects.mds.cs.ImplementationID=csEX,XX:MaxPermSize=192m,Xmx2g,Dbusinessobjects.connectivity.directory=C:/Program
Files (x86)/SAP BusinessObjects/SAP BusinessObjects Enterprise XI 4.0//dataAccess/connectionServer" -loggingPath "C:/Program Files (x86)/SAP BusinessObjects/SAP BusinessObjects Enterprise XI 4.0/logging/" -maxDesktops 0 -jsTypeDescription "Crystal Reports Job Server" -objectType CrystalEnterprise.Report

Hope this will Help!!

Thanks,

Daya

[jeffrey_wei]

Hello,

RUNNING BI 3.1SP1 on Windows 2003 Server with 16G RAM, error on newly published RPT file not Web Intelligence.

I'm getting the same error message as the original poster but it is only occurring for 1 scheduled report that has a complex formatting/coloring, with over 2000+ records displayed etc... the thing is, that it has been working for over a week and all of a sudden, I get the error message... I've tried different outputs to Excel/ PDF and getting same error.

In my Destination Job server command line, I'm showing the following:

-loggingPath "C:/BusinessObjects/BusinessObjects Enterprise 12.0/Logging/"   -jsTypeDescription "Destination Job Server" -objectType CrystalEnterprise.Destination

Is there something I can add similar to what Daya Jha mentioned above?

thx

[Former Member]

Hi,

Please see below link for this issue.

http://scn.sap.com/thread/2138160

Regards,

Dhaval