Open mail from extended notifications takes too long time

[Clucking]

Hi,

At a client we use extended notifications for notifying users about new workitems. Send as html - multiple. The problem is, that it takes up to 120 seconds to open the email in Microsoft Outlook... that is not user friendly. I know we can change to plain text or copy and modify the bsp application which compose the message - any other suggestions?

It looks like the problem is related to a java script section in the top of the source.

SAP Basis 702 sp12.

Thanks,

Claus.

[SandySingh · Accepted solution]

Hi Claus,

Refer to SAP note 1448241 - WF Notif: E-mails in HTML format in Outlook 2007

Microsoft Outlook 2007 no longer uses Internet Explorer as a "Rendering Engine" for HTML email. Instead, the "Engine" of the installed Word version is used. This "Engine" has different restrictions when displaying HTML documents; read the following Knowledge Base and MSDN article:

http://support.microsoft.com/kb/933793
http://msdn2.microsoft.com/en-us/library/aa338201.aspx

Hope it helps

Regards

Sandy

[Clucking · Accepted solution]

Thanks a lot, Sandy. Actually it is good shot - I will double check if the problem is also when using other mail clients - like the one on iPad etc. It's my idea, that the issue is caused by trying to communicate with a local server which is behind a firewall and not part of the dns - a call made in the java script section.

[Clucking · Accepted solution]

The problem is also in Safari on iPad - so I think by opening the email the program is trying to call the servers listed in the java script section.