Skip to Content

Configuring Sequential approval mechanism

Hello,

i have setup a sequential approval mechanism. So when a user requests a role, it first has to be approved by his manager, then by the role owner (exactly as in the page 21 of the documentation http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/80f324e1-925f-2f10-a7a5-dea9be51beed?QuickLink=index&…).

The first approval works fine. SO the manager receives the notification mail and he can approve the request. But once he has done that, for some reason IdM triggers 2 mails, one for the ROle owner and one for the Manager (again), and any one of them can approve the request.

Is that normal behaviour ?

I have made a trace of it, and in the approvers list, both (manager and role owner) appear in the list.

For the second approval i only want one mail to be sent to the role owner, and not to the manager anymore. Is that feasible ?


BR

Y.

Add a comment
10|10000 characters needed characters exceeded

Assigned Tags

Related questions

3 Answers

  • Best Answer
    Posted on Mar 24, 2015 at 07:42 AM

    Hi Youssef,

    if you are using attribute MX_APPROVERS you must not add the role owner as approver using operator {A} because then you have both - manager and role owner - as approvers for next step. You need to use operator {M} or {R} (to remove the manager when you add the role owner).

    Regards

    Norman

    Add a comment
    10|10000 characters needed characters exceeded

  • Posted on Mar 23, 2015 at 09:17 PM

    Hi Youssef,

    Can you confirm if the manager is not configured as approver for the role? or the approver of the role is configured to reference to other role which is assigned to role owner and manager?

    It would good if you post the screenshot of both the approval tabs of the approval tasks and destination tab of approver addition tasks and the approvers tab of the role.

    Kind regards,

    Jaisuryan

    Add a comment
    10|10000 characters needed characters exceeded

  • Posted on Mar 24, 2015 at 05:35 PM

    Thanks all for your help 😊 problem is solved 😉

    Add a comment
    10|10000 characters needed characters exceeded

Before answering

You should only submit an answer when you are proposing a solution to the poster's problem. If you want the poster to clarify the question or provide more information, please leave a comment instead, requesting additional details. When answering, please include specifics, such as step-by-step instructions, context for the solution, and links to useful resources. Also, please make sure that you answer complies with our Rules of Engagement.
You must be Logged in to submit an answer.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MB each and 10.5 MB total.