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Configuring Sequential approval mechanism


i have setup a sequential approval mechanism. So when a user requests a role, it first has to be approved by his manager, then by the role owner (exactly as in the page 21 of the documentation…).

The first approval works fine. SO the manager receives the notification mail and he can approve the request. But once he has done that, for some reason IdM triggers 2 mails, one for the ROle owner and one for the Manager (again), and any one of them can approve the request.

Is that normal behaviour ?

I have made a trace of it, and in the approvers list, both (manager and role owner) appear in the list.

For the second approval i only want one mail to be sent to the role owner, and not to the manager anymore. Is that feasible ?



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3 Answers

  • Best Answer
    Posted on Mar 24, 2015 at 07:42 AM

    Hi Youssef,

    if you are using attribute MX_APPROVERS you must not add the role owner as approver using operator {A} because then you have both - manager and role owner - as approvers for next step. You need to use operator {M} or {R} (to remove the manager when you add the role owner).



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  • Posted on Mar 23, 2015 at 09:17 PM

    Hi Youssef,

    Can you confirm if the manager is not configured as approver for the role? or the approver of the role is configured to reference to other role which is assigned to role owner and manager?

    It would good if you post the screenshot of both the approval tabs of the approval tasks and destination tab of approver addition tasks and the approvers tab of the role.

    Kind regards,


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  • Posted on Mar 24, 2015 at 05:35 PM

    Thanks all for your help 😊 problem is solved 😉

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