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Advanced returns management

Former Member
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Hi,

is there any roadmap for the integration of ERP's Advanced returns management functionality in C4C?

Like the integration in CRM on premise?

Thanks,

Borut

Accepted Solutions (1)

Accepted Solutions (1)

pushkar_ranjan
Employee
Employee
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Please advise on this matter. Thank you.

Former Member
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Pushkar Ranjan wrote:

Rei Kasai Please advise on this matter. Thank you.

Hi, any news on that?

Thanks,

Borut

Former Member
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Hi

We have the same request. Will there be an integration foreseen with ECC ARM from C4C?

KR

Jimmy

Former Member
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At the moment, there is no planned roadmap for a SD advanced returns management process.

However, we are planning on making the C4C APIs and ERP add-on as flexible as possible so any C4C and ERP integration scenario can be easily done in consulting.

At a high-level, we have been focused on making master data replication between C4C and ERP as out of box possible so that process/transaction integration is easy (without the master data, transaction integration becomes incredibly difficult).

In re to advanced returns management, this could be done today as a project solution using the C4C Ticket to ERP SD Order transaction/process integration scenarios that are available today, since the SD Advanced Return is nothing more than a specific transaction type of a SD Order.

See this post about the various C4C Ticket to SD order options...

Former Member
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Here are more tips as well...

Former Member
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Hi

Which api can we use to create an advanced return? I can't find it. For normal returns, there is the normal sales order api but for ARM, there are several specific fields which are not in the standard sales order api.

Kind Regards

Former Member
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That would be something you need to ask your ERP SD admin/consultant... From a C4C point of view we just output an outbound message of the C4C order header/lines. HCI receives it and maps it to an appropriate endpoint in ERP, in this use case a SD API. I am not an SD expert, but I recall if you set the SD order to Type RE it is a "standard return". Not sure how different that is from an "advanced return." Since OnPrem CRM has delivered an integration with SD for Advanced Returns, I would guess there are SD APIs available, but as you pointed out may not be the standard SD APIs.

Answers (1)

Answers (1)

Former Member
0 Kudos

do you have any info about this topic?

Thanks,

Borut

pushkar_ranjan
Employee
Employee
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Have notified to weigh in with an opinion in this matter. Thank you.