Link in approval notification mail is wrong

[youssef_anegay3]

Hello all,

I have setup the workflow of role approvals in IdM. Everything works fine appart from the link that is sent by mail to approve the requests. The page opened does not contain any approval request:

I receive the following mail when a user requests a new role:

but when i click on the link, it opens the following URL:

So it is pointing to the right system and the right URL, so my guess is that MX_GUI_URL_PREFIX is well defined, but for some reason it does not show the task to approve. If i logon to the IdM interface i could see the approvel tasks in the "ToDo" page.

Any idea ?

BR

Youssef

[former_member222273 · Accepted solution]

This occurred because "Enhanced approval UI" was not activated on the "Options" tab of the Identity Center (top tree configuration).

Regards,

Edel

[youssef_anegay3 · Accepted solution]

Exactly Edel ... i have opened an OSS ticket with SAP and it is the answer that i got

[youssef_anegay3]

From what i am seeing, it is the PAR_APPROVALURL that is not well built ... I have found SAP note 1733279 - IDM UWL Approvals Link No Longer Works in ID Mgmt 7.2 ... but I already have Service pack  9

[Steffi_Warnecke]

Hello Youssef,

have you checked the link itself? How it is set up? Maybe it is pointing to the wrong mskey as the error message states, that THAT approval request cannot be found.

Regards,

Steffi.

[youssef_anegay3]

Hello Steffi,

the link is:

http://<hostname of IdM>:50000/webdynpro/dispatcher/sap.com/tc~idm~wd~workflow/ProcessApproval?RequestID=26

where "Hostname od IdM" points to the right hostname ... but the RequestID is wrong as in the ToDo page, this request has number 2672.

So for me you are right. But i do not understand why the request ID is wrong.

if i edit the link like this:

http://<hostname of IdM>:50000/webdynpro/dispatcher/sap.com/tc~idm~wd~workflow/ProcessApproval?RequestID=2672

the task shows up. How can i fix this ?

BR
Youssef

[Steffi_Warnecke]

I don't know either. ^^ Maybe it is cut short (because the first digits seem to be the only thing that is used for the link). Or it takes the wrong mskey completely.

I would look over the tasks and scripts again and start by throwing some logging lines into the scripts to check step by step, where it goes wrong when it comes to the creation of the link.

Regards,

Steffi.