This is Eunhwa Park. I am handling a ITSM function in Solution Manager. Especially, I am operating a Application Management Service.
So When requestor in customer side create a message in Solution Manager ITSM, I dispatch and process a message.
In this point, I have a question regarding SAP component. In standard SAP component, there are many componets.
However, customer don't know well to select SAP component. Maybe they know simple components. For example, FI(Finance). HR(Human resource) and so on. but if custmer have to select complex components, for example FI-AP-AP, they are confused to select a complex component. For this reason, I ran the report that component can be selectable. for example, FI, HR, FM and so on.
However, the background job which can get updated SAP component information from SAP backbone is running, the report which I ran is not applied to SAP component.
For these reasons, I want to make separate component which is not synchronized with standard SAP component. I mean, I want tto add a new separated component field in ITSM requestor's role.
In Processor's role, Processor can see two types of components field. One is SAP standard component and other is separate customized component.
Is it possible?
If it is possible, Please reply me.
Thanks in advance.