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Former Member
Mar 13, 2015 at 05:06 PM

Full & Final Settlement !

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Dear Experts,

I have received an issue of a Support Project, where the client mentioned like only "Full and Final settlement to be generated"

Now I have to resolve the above issue. Since I am working as a fresher and handling support issue for first time, How do I approach the client for better understanding as well as to get resolved.

Becoz...

1. I am aware of the f&f settlement in core hr business process , since I worked as a HR for 2 yrs in 3 different organizations. But I dont know how f&f works in SAP.

2. Is this part of fresh implementation project ? or we can configure when ever client requires ?

3. If it is fresh impl. , I dont know whether the ex.consultants configured or not

4. If I want to know the same .. do I need to ask client or is there any possibility to check in system itself.

5. What are the questions I can ask the client regarding this issue to get complete business requirement?

6. Can we configure entire process functionally or do we require any technical help?

7.Can you please share if yo have the end to end configuration document for the same.

Based on above few points raised in my mind you can assume my understanding level.

Request you to please help me on end to end process of the same , I am really greatfull to you if you spare some time for me either this thread or over the phone.

Regards,

Ramesh