Promotion Management fails for Non-Administrators (BI 4.1 SP4)

[Former Member]

Promotion Management fails for a non-administrator User Group on our BI Platform, but works for administrators.

Logged into the CMC as a user in the non-administrator group, creating jobs works. Logging into production and development environments through Promotion Management to access objects works (Crystal Report, Word Doc, Text Doc, etc.). Also, please note that the group has full control (in both environments) over the folder that contains the objects to promote.

Jobs fail when attempting to them, although the status presented is not "Failed". Instead the status of the job remains "Created" and does not change. The trace returns the following errors:

• Job Promotion Failed: The specified Job instance is not valid.
• Error in adding Audit event detail. Please refer to the stack trace.
• com.crystaldecisions.sdk.exception.SDKException$InvalidArg: The argument has an invalid value bunch (FWM 02024)

If I log into the CMC as an administrator and attempt to promote the same job created by the non-administrator user, the job promotes successfully.

Additional setup information:

• An Access Level is being used that has rights for Promotion Jobs, Promotion Management, Crystal Reports, and General Rights to Add objects to the Folder and Viewing Objects.
• The Access Level is applied for the non-administrative group for:
  • Properties under the Promotion Management Application.
  • Accessing the LCM Folder
  • Top-Level Security for Access Levels
  • Top-Level Security for Temporary Storage.

[alfons_gonzalez]

Hi Michael,

We are sufering same issue you describe above. Were you able to fix it?

We are on same release (SAP BI 4.1 SP4), and as you said  when our non-admin user runs the promotion job it remains with the status "created".

Thanks,

Alfons

[Former Member]

Alfons,

I remember reading a KB where the promotion job status remains created but when you look at the history it has successful instance if you have already run it.

Check fix issue document for 4.1 SP6:

SAP NOTE 2094324 : Promotion Management job status does not reflect the status of the

current job.

[former_member185603]

Check this KB-  You need to give permissions on universes and connections.

1906091  - Error:"Failed" while using Promotion Management with non administrator group user in BI 4...

[Former Member]

I'm afraid that the Knowledge Base Article is not applicable. It refers to a scenario that involves Universes and Connections as well as a status of "Failed". My problem persists even when moving objects as simple a Notepad documents, and the status always remains "Created".

Nevertheless, I went as far as giving "Full Control" rights to the non-administrator group for Access Levels, Connections, and Universes. The jobs still do not promote. Also, I do not see any "Required Dependency" errors in the logs. Only the ones I listed early.

Thanks for the suggestion.

[tammy_datri]

I was seeing something simliar and found

1385980 - Logging into LCM using Windows AD authentication throws an error: Commit Status=Commit attempted and failed, Promotion

Status=Failure: Logon failure to Destination CMS:

My problem is the users were AD users and the AJS was not able to authenticate.  I had to add AD parameters to the properties for the AJS and they worked.  Not sure if your users are non Enterrprise users but something to consider.

[Former Member]

Refer to these two KB articles.

1) Make sure you grant delegate admins group or users proper access on Temporary storage location in CMC

2) Make changes ad suggested  in KB 1754247 - BI 4.0: When promoting content via Promotion Managemen...

3) Make sure yo configure your AJS as mentioned in KB 1679500 - Unable to promote LCM Jobs using Windows AD authentication - Promotion jobs keeps running Link

or https://websmp230.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/sno/ui_entry/entry.htm?param=69765F6D6F6465...

If this resolves ur issue, marked it as solved so others can benifit from this.