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Former Member
Mar 12, 2015 at 06:13 PM

'New Report' produces "Failed to create the Crystal Database Connector" error



I've installed the trial version of Crystal Reports, but when I click the 'New Report' icon I get the following message: "Failed to create the Crystal Database Connector."

The same applies for 'File->New->Standard Report' and 'Report Wizard'.

Selecting 'Blank Report' causes the application to hang, then produce a "Crystal Reports has stopped working" message, with the following details Problem Signature:

Problem Event Name: APPCRASH

Application Name: crw32.exe

Application Version:

Application Timestamp: 537bc968

Fault Module Name: ntdll.dll

Fault Module Version: 6.1.7601.18247

Fault Module Timestamp: 521ea8e7

Exception Code: c015000f

Exception Offset: 00084671

OS Version: 6.1.7601.

Locale ID: 2057

Additional Information 1: 0a9e

Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

Additional Information 3: 0a9e

Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Further Info:

OS: Windows 7 Professional Service Pack 1 (64-bit)

SAP Crystal Reports is the only SAP package I've installed. The version is:

SAP BusinessObjects Crystal Reports 2013 Support Pack 4


CR Developer

Clicking 'Log On or Off Server' produces a Data Explorer window with no options to Log On to.

The database I need to connect to is Oracle, and I've created an Oracle Instant Client 32-bit ODBC Data Source (System DSN) on my machine.