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Former Member
Mar 12, 2015 at 10:04 AM

Issue with regard to the contact logging field after customers end the call


Hi all,

I've got a question related to the following. When our agents answer an incoming call they directly start 'Contact Logging'. They do so by filling out notes. However when a customer ends the call the contact logging screen starts refreshing(?) and therefore, when this refreshing(?) happens the typing in the screen stops and they have to select the notes field again to continue. Does anyone know what drives this refreshing, is it possible (and if so how) to do the refreshing after for example a minute? And what are the consequences of this possible change?

Thanks in advance,

With kind regards,