CRm_order_read- ET_Appointments

[Former Member]

Hello Expert,

In the below screen shot we can see that in ET_appointment structure there are feilds for time

i.e Timestamp_from

     timezone_from

     Timestamp_to

     timezone_to

value for Timestamp_from and Timestamp_to are storing in UTC time-zone but why value for  timezone_from & timezone_to feilds, EST timezone is showing.

is this the standard behaviour of the system??

As no enhancement has been done  for this transaction type.

also why this feilds timezone_from & timezone_to are taking system time zone,when it is storing in UTC time zone in Timestamp_from and Timestamp_to feilds

Please suggest .

Thanks!!

Prashant.

[Former Member · Accepted solution]

Hi Prashant

This would be the timezone attached to the user who captured the transaction into the system.

System then knows how to translate this to a UTC value. therefore if someone logs in from another timezone, say Australia for example, to view the same transaction; it then knows how to make that visible to the user in the Australia timezone.

SAP Standard behaviour.

Regards

Arden

[Former Member · Accepted solution]

Hi Arden,

yeah,You are correctly saying that Timzone that is sowing is the system timezone from which this transaction has been made.

I have made this transaction and my system timezone was EST.

But any one will get confused when one will see value for Timestamp_from and Timestamp_to are storing in UTC time-zone and value for  timezone_from & timezone_to feilds are storing as EST timezone .

Is it advisable to change the time zone value thru coding from the backend, to make the value  for Timestamp_from and Timestamp_to in synch with timezone value for  timezone_from & timezone_to.

Thanks!!

Prashant.

[Former Member · Accepted solution]

Hi Prashant

You are seeing the value effectively in Debug zone.

I'd strongly discourage any thought of programmatically trying to adjust this SAP Standard Behaviour. The system implications would be nothing short of massive.

If users are becoming confused, rather educate them as to the fact that the date and time displayed is in relation to there timezone.

Hope this helps.

Regards

Arden