BI 4 - tomcat shutting down

[antoine_brejuin]

Hello,

Since we installed SAP BO BI 4, tomcat has stopped several times but we don't know why.

Do you have an idea how to solve this behaviour ?

Thanks for your help

Antoine

[former_member230417 · Accepted solution]

Hi Antoine,

What is the the Patch level?

Please check the below note which might help you:

1906557 - Tomcat crash due to EXCEPTION_ACCESS_VIOLATION in the zip.dll with Java_java_util_zip_ZipE...

Regards,

NAchiket

[antoine_brejuin · Accepted solution]

Hello,

Patch level is SP4

Tomcat stopped at 9h45 this morning.

Here is what I can see in Tomcat log (commons deamon) :

[2015-03-11 09:45:39] [info]  Stopping service...

[2015-03-11 09:45:40] [info]  Service stopped.

[2015-03-11 09:45:40] [info]  Run service finished.

[2015-03-11 09:45:40] [info]  Commons Daemon procrun finished

I am going to try your kb article even if logs are not the same.

Thanks

[former_member230417 · Accepted solution]

Hi Antone,

As mentioned by Denis please check the Tomcat logs for the "Access violation" etc error messages that will give you a clear idea.

Regards,

Nachiket

[denis_konovalov · Accepted solution]

this sample of the log entries shows that tomcat was successfully stopped. not crashed.

[antoine_brejuin · Accepted solution]

That's the strange thing.

But we didnot do anaything!

[Former Member]

Hello Antoine,

Please refer to this KBA to determine the cause of tomcat stopping.

2075671 - Best Practice: How to identify Tomcat crash or
unrespondsive or hanging issue

If you are a non administrator user , you can run it as an administrator.

Please refer to this KBA for further information:

1916132 - Tomcat server keeps stopping

Best regards,

Asma

[antoine_brejuin]

Hello Asma,

Thanks for your help, I did open an incident on sap support portal and their answer was this kb article:

1906557 - Tomcat crash due to EXCEPTION_ACCESS_VIOLATION in the zip.dll with Java_java_util_zip_ZipEntry_initFields

I disabled tomcat compression, I will see if it happen again.

Best regards,

Antoine

[former_member230417]

Hi Antoine,

Even I had referred the same note that I provided to you initially and disabled compression feature as directed.

It worked for me.

Regards,

Nachiket

[denis_konovalov]

You need to look at tomcat logs to determine why its stopping.

You can also seek help in tomcat community : Apache Tomcat - Find Help