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Former Member

BI 4 - tomcat shutting down

Hello,

Since we installed SAP BO BI 4, tomcat has stopped several times but we don't know why.

Do you have an idea how to solve this behaviour ?

Thanks for your help

Antoine

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3 Answers

  • Best Answer
    Posted on Mar 11, 2015 at 10:16 AM

    Hi Antoine,

    What is the the Patch level?

    Please check the below note which might help you:


    1906557 - Tomcat crash due to EXCEPTION_ACCESS_VIOLATION in the zip.dll with Java_java_util_zip_ZipEntry_initFields


    Regards,

    NAchiket

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  • Posted on Mar 11, 2015 at 11:55 AM

    You need to look at tomcat logs to determine why its stopping.

    You can also seek help in tomcat community : Apache Tomcat - Find Help

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  • author's profile photo Former Member
    Former Member
    Posted on Mar 26, 2015 at 03:28 PM

    Hello Antoine,

    Please refer to this KBA to determine the cause of tomcat stopping.

    2075671 - Best Practice: How to identify Tomcat crash or
    unrespondsive or hanging issue

    If you are a non administrator user , you can run it as an administrator.

    Please refer to this KBA for further information:

    1916132 - Tomcat server keeps stopping

    Best regards,

    Asma

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