We have set up Free Goods in SAP R/3. These free goods are granted based upon a series of access sequences in pricing.
We also have our Order Entry system using GATP on our APO box. In that APO instance, we have set up a large number of product substitutions to occur at order time.
When an item is ordered that is NOT subbed to different item by APO and that item has Free Goods associated with it, the Free Goods are granted by R/3 and placed onto the sales order.
When an item is ordered that IS subbed to different item by APO and that item has Free Goods associated with it, the Free Goods are NOT granted by R/3.
Why are the Free Goods being ignored after the substitution? We have Free Goods records in pricing for BOTH items, and neither one is granting the Free Goods.
Is this a bug, a feature, or an oversight ?
Any help in this area will be GREATLY appreciated!!!