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Very bad performance of NWBC in IE11

Hello colleagues!

I've faced with a bad performance of NWBC in IE11 after update to NW7.02 SP16 GRC10 SP18. According to the pam IE 11 is supported.

When I log in and try to create an access request I get a picture with slow circle

(the message at the bottom of the window indicates that I've switched off all security settings and plug-ins)

After 1-1,5 minute I get a normal screen

If I try select an entry from any drop list or perform any other actions the window hangs with information (Not responding)

Has anyone experienced the same problem in GRC or similar products?

My search results for this issue were not successful.

I suspect that the problem is in NWBC, because webgui works fine, and hope that someone can provide with the corrections.

I've tried to use httpwatch, but it hasn't shown any useful information. I only identified that big time consumption happens when load one page (see below)

Could any one advice how to resolve the issue ?

System parameters:

SAP_BASIS    702    0016    SAPKB70216    SAP - базисная система

SAP_ABA    702    0016    SAPKA70216    Компоненты, общие для всех приложений

PI_BASIS    702    0016    SAPK-70216INPIBASIS    Basis Plug-In

ST-PI    2008_1_700    0011    SAPKITLRDK    SAP Solution Tools Plug-In

SAP_BW    702    0016    SAPKW70216    SAP Business Warehouse

GRCFND_A    V1000    0018    SAPK-V1018INGRCFNDA    GRC Foundation ABAP

ST-A/PI    01Q_700    0002    SAPKITAB7L    Servicetools for other App./Netweaver 04

Regards,

Artem

P.S. notes that I have checked:

http://service.sap.com/sap/support/notes/1717650

http://service.sap.com/sap/support/notes/1674530

http://service.sap.com/sap/support/notes/1937379

http://service.sap.com/sap/support/notes/1926394

http://service.sap.com/sap/support/notes/2016738

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4 Answers

  • Best Answer
    Sep 30, 2015 at 11:01 AM

    FYI:

    We resolved the problem with an MS support specialist.

    SOLUTION

    • We have set the following key to the following locations:

    HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_FORCE_NATURAL_TEXT_METRICS]

    "iexplore.exe"=dword:00000000

    HKEY_LOCAL_MACHINE\SOFTWARE \Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_FORCE_NATURAL_TEXT_METRICS]

    "iexplore.exe"=dword:00000000

    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_FORCE_NATURAL_TEXT_METRICS]

    "iexplore.exe"=dword:00000000

    • We set it in the Local Machine as well to ensure that for all users logged we will have the value read.

    • After applying the key and restarting IE it seems the performance to work correctly.

    Regards,

    Artem

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  • Apr 17, 2015 at 11:51 AM

    SAP support says that it's a bug in IE. SAP has opened a ticket in MS regarding this issue.

    I'll post the solution on this issue.

    Regards,

    Artem

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  • Mar 06, 2015 at 03:19 PM

    Does the application have any active content such as ACF which would require Java?

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    • WDG_MAINTAIN_UR_MIMES output looks correct to me. What is the NWBC for Desktop version and patch level that you are using? At least NWBC 4.0 PL13 is required for IE11. What about the NWBC runtime in the backend? Latest version is PL43. If everything checks out, the only advice I can give you is to create a customer incident to component BC-FES-BUS or BC-FES-BUS-RUN and share all the information you have shared in this discussion thread. Someone from SAP support needs to remote to your system using WTS and look into the problem. If you are feeling confident about finding out the reason for the hanging requests yourself, you can look into JavaScript Debugging in NWBC .

  • avatar image
    Former Member
    May 20, 2015 at 08:35 AM

    Hi Artem,

    I been in the same place for months, we were looking all kind of solutions, finally, here is your solution. Just include this Registry entry:

    HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_FORCE_NATURAL_TEXT_METRICS]"iexplore.exe"=dword:00000000

    Enjoy 😉

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    • Former Member Artem Ivashkin

      Oh didn´t know SAP finally documented. Happy to see that. Months ago we were struggling with SAP and MS during months until they finally found the solution and shared it with us. It was about time (near 3 months!) that they documented it.

      Good news indeed.