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C4C - Connectivity to Multiple OP ECC Systems and Web Methods

Hello folks

Have you come across a situation where a single C4C tenant is connect to multiple back end OP production systems (SAP ECC). I am not sure if technically it woud be feasible but still want to bounce it off of the C4C experts.

Secondly, I also wanted to check and see if C4C could be connected to OP systems via channels other than HCI or PI. Client has its middleware tool (WebMethods) and they continie to want to use it in future for C4C and OP connectivity. Please let me know your thougths on this as well.



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  • author's profile photo Former Member
    Former Member
    Posted on Mar 05, 2015 at 03:21 PM

    Thank you all. I understand that C4C can connect to ERP and CRM instances in latest releases but my first quesiton was more on connecting C4C to multiple ECC production systems. Ginger has answered both and I highly appreciate the responses. I will keep all posted as we make progress with this solution.

    Thanks much


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  • author's profile photo Former Member
    Former Member
    Posted on Mar 05, 2015 at 01:51 PM

    Hi Jai,

    Currently SAP provide standard integration with PI and HCI with OP ECC / CRM system.

    looking to other integration SAP provide some standard API's for standard business object and you can use that API in your system.

    You can check the blog posted by Ginger....

    Under this blog provide the detailed information about integration.

    SAP Cloud for Customer Integration with ERP and CRM: How-to Guides and E-Learning



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  • Posted on Mar 05, 2015 at 01:57 PM

    Hello Jai,

    To understand more on integrating same tenant with both ERP and CRM simultaneously you can also look into the discussion on below link

    Hope this helps. 😊



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  • Posted on Mar 05, 2015 at 03:04 PM

    Hi Jai

    Great questions and thanks to @Chandan Bankar and Former Member for their responses.

    On the question: Can C4C go to multiple backend ERP's. The question is yes, but there are some considerations. In 1502 we have a new BADI to help with routing on the C4C side. However, it is also common to send all messages to the middleware and it does the routing. Of course, if you support bi-directional integration for accounts things get much trickier on the data and number ranges. If the accounts are from ERP only, then it's easier. But, technically, there are a couple of options but you should start with the business process flows.

    Regarding using another middleware, that is perfectly fine. The prepackaged integration content from SAP is provided on HCI and PI - this prepackaged integration content is not tested or guaranteed to work on any other middleware. The mappings may work, but if you don't have PI or HCI I'm not sure how you can download them.

    In general, the effort to integrate will be greatly reduced if you use our prepackaged integration content.

    All the best


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    • hi Soraya, exactly.

      If a customer wants to use TIBCO or Web Methods for integration to SAP ERP ro SAP CRM - that's fine -but they cannot leverage our prepackaged integration flows and all the mappings. Of course, they still can install the add-on - but the middleware work will need to be rebuilt.

      If it is C4C to any other application - then all the integration content must be built from scratchy, anyway. In our golden deck for integration - all the 'arrow' slides that show the objects where we have integration - all of those of mappings provided in the middleware (in addition to content in the Add-On) - and that's not trivial work.


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