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Former Member
Mar 04, 2015 at 12:53 PM

REG : Agent not determined if custom task used for the process levels.


Hi SRM gurus,

I have an issue in determining the agents for the SC workflow :

We are using Process controlled Workflow and the SRM version is 713.

The scenario is :

We have 3 levels of Approvers, and I am using customizing tasks for each level of approvals, as I wanted the workitem text to be changed to custom.

We have created the customizing tasks by copying the standard task 40007953 (SRM Shopping Cart Approval (1)).

Also the customizing tasks are made generalized tasks in the tcode PFTC.

When I log on to the tcode SWI1 or SWI6 and check the agents, I am unable to find any agents.

When I use the standard tasks that is 40007953 (SRM Shopping Cart Approval (1)), the agents are determined.

Please let me know, if I am missing anything for the same.

Also let me know, if there is any alternate solution which I can use to change the Workitem text for each level of Approvals.

Waiting for your valuable comments

Thank You.