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Former Member

CRM Web ui profile parameters

Hello, Colleagues

This is Eunhwa Park.

I have a question regarding ITSM in Solution Manager.

When I open transaction 'sm_crm', 'seleting a business role' screen appear.

But there are lots of business roles. I want to restrict useless business roles except the things that I need to get. Especially, I want to leave Solmanpro, Dispatcher, requestor roles.

To restrict the business roles that is useless for me, I want to set the parameters in SU01.

However, I don't know how to do it.

Fyi, I attached screen shots.

Please give me a guide.

Thanks in advance.

busienss role.png (101.8 kB)
parameters2.png (25.9 kB)
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3 Answers

  • Posted on Mar 04, 2015 at 06:36 AM


    Please check the wiki below for complete steps.

    IT Service Management Roles and Authorizations - SAP IT Service Management on SAP Solution Manager - SCN Wiki

    Hope this helps.



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  • author's profile photo Former Member
    Former Member
    Posted on Mar 04, 2015 at 06:58 AM

    Hi Eunhwa,

    with the user parameter CRM_UI_PROFILE you can only set * for all roles or enter exactly one role.

    If you want to have several, but not all roles available, you have to assign the corresponding PFCG roles to your user and clear the CRM_UI_PROFILE parameter for your user.

    You can see the corresponding PFCG roles in the business role configuration:

    Best Regards,


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    • Former Member Former Member

      Hiho Eunhwa,

      does the solman_admin user geht the "you are not assigned bla bla..." Message or is he even not able to start Transaction sm_crm?!

      If its the second issue, please add Auth Object S_TCODE with value SM_CRM to your user.

      The Role SAP_SM_CRM_UIU_SOLMANPRO (which is linked to BR SOLMANPRO) is not enough for a user! He also Needs the Standard CRM UI_COMP Role SAP_SM_CRM_UIU_FRAMEWORK.

      As your template users are called IM_* youre working within the ITSM-Scenario.

      Thats why I recommend to copy the processor or admin Standard Composite Role SAP_SUPPDESK_PROCESS_COMP to your customer Namespace ZSAP_SUPPDESK_PROCESS_COM (incl. all single roles) and assign it to your user.

      Note: if you also copy the CRM Navigation Role from SAP_SM_CRM_UIU_SOLMANPRO to ZSAP_SM_CRM_UIU_SOLMANPRO you also have to update this within the Business Role SOLMANPRO to enable the link between user and Business role.

      Please be aware that you delete the paramter in SU01 because it overtakes all other definitions.



  • Posted on Sep 19, 2016 at 01:08 PM

    Independently of, the PFCG role SAP_SM_CRM_UIU_SOLMANPRO (defined in business-role SOLMANPRO) has to work, with note 2064228 you can use the parameter CRM_UI_PROFILE with wildcards, like SOLMAN*.

    Regards Sven

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