Exception in CRM system after creating post goods issue in ECC

[dharmakasi]

Hi Folks,

We are facing an issue in CRM system. I will tell the scenario in details so that it would be helpful to understand,

We are creating sales order in CRM system and it got replicated to ECC correctly. We have maintained action definition to trigger email to the customer.

Then we will be creating delivery and then post goods issue(PGI) for items replicated to ECC systems. After PGI system will update the status in CRM sales order and here configured an action definition to trigger an email to customer.

We have created custom badi implementations for action definition execute badi to send email. Emails are triggering correctly but after PGI creation while replicating the changes from ECC to CRM we are getting an exception in standard code because PPFTTRIGG table does not have entry. We have failed entry in CRM inbound queue and then did some debug and come to know the place of issue. Help me out with some inputs here.

Best Regards,

Dharmakasi.

[dharmakasi · Accepted solution]

Hello All,

I have created a documentation with solution to this issue.

Best Regards,

Dharmakasi.

[dharmakasi]

Hi,

I have identified one thing here, if the action definition does not have start condition system is not updating that entry in PPFTTRIGG table. Here i got 2 questions my mind

1. Why system is not updating the table with all the action definitions available in action profile

2. Why system is looking for the entry which was not updated in PPFTTRIGG table?

I do not understand problem with updating table or with action profile itself. Please give some input here. If we deactivate all the definitions which does not have start condition then there is no error.

Best Regards,

Dharmakasi.