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Former Member
Mar 03, 2015 at 10:24 AM

Error launching Fiori Launchpad with iPad Air (iOS 8.1.3)

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Hi,

when we start a new session with browser cache cleared, or Fiori Client App (version 1.2.3) with cache cleared, going to Fiori Launchpad gives us a page with no tiles/chips.

Waiting 10 minutes, the icons appear, but sometimes with errors on the counters for some of the apps saying "cannot load tile".

The issue is 100% reproducible, but only on iPad Air. We have tested with pc/mac browsers, iPad 2 and older iPhones (<6) - everything works correctly here.

Here is what we have tried:

-deleting the tile and adding it again, but the problem reoccur after a while.

-eliminated any doubt regarding infrastructure.

We believe to have isolated the issue to something in the Counter-services and how it interacts with iPad Air.

If you have any idea, please feel free to share.