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Internal storage error while performing sync from device IPad in WM5.3

Hi Experts,

I have added work orders from device and performed sync from the device.But encountering an :Internal Storage" error and sync has been stopped.

I have encountered this error many times and have performed reset of the Application.Kindly suggest the reason why this error will be encountered.

Thanks in advance.

Thanks & Regards,

Sravanthi Polu

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  • Best Answer
    Posted on Mar 04, 2015 at 10:55 PM


    When I saw this error before, it was caused by a corruption on the actual database stored on the device. This was caused by an initial sync gone bad. During the initial sync when you download all the application and data, something went wrong on the communication (Wifi interrupt) or something else.

    Try using your clear client option and re-download the application again. Make sure that the initial sync is solid. This is the golden rule of thumb. The first sync has to be a clean sync. (Like you didn't make your computer go to sleep while you are still waiting for your iPAD to finish synching on your initial sync or you start doing some other things in the background while your iPAD is synching or your iPAD went to sleep).

    Make sure your Agentry IPAD client is compatible with your Agentry Server or SMP 3.0 server. I am assuming you are using the same version that was released.

    Hope this helps.


    Mark Pe

    SAP Senior Support Engineer

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  • Posted on Mar 03, 2015 at 11:18 PM

    Hi Sravanthi -

    What iOS version are you running? Can you reproduce the issue on demand? If so, what are the steps? Additionally, have you tried testing on the latest version of WM to verify whether the issue persists based on your scenario/s?



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