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C4C-ERP Integration: Prospect and Customer

Dear collegues, I am working on ERP-C4C integration. I have the following scenario. 1.Integration is not bidirectional. I.e. Accounts are never sent to ERP from C4C. 2.Prospects are created in C4C. Opportunities are created for Prospects. 3. When a prospect is incluided in a quote, one tickets will be assign to ERP department who will créate an Account in ECC. In this tickets ERP department will have information about the account. 4.This newly created Account should update the existing Prospect in C4C. I.e. Prospect should be converted to an Account without loosing the existing data (e.g. Opportunity). My problem is that when i créate the new account in ERP this account is replicated to C4C like a new Customer because C4C doesn´t find an Internal ID that is mapped to the current External ID being passed. Could you help me? How I can solve this problem? Regards. Carlos.

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  • Posted on Mar 03, 2015 at 07:16 AM

    Hello Carlos,

    This can be only possible if you have big directional account integration.

    By this Prospect would be sent back to ECC and master data team can make required changes to convert it to an Account.

    Account once said in ECC will start the synch to C4C converting prospect to Account in C4C without loss of data.

    Hope this helps.

    Regards,

    Chandan

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