I will preface this by stating that I am a newbie to SAP, and I am not technical. Currently I manage a Basis/Security team, albeit understaffed.
For the past 5 years I have been charged to:
But there is a part that is missing, and this is where I need guidance. What I am referring to is the integration and synchronization of my team with the abundance of proactive services of SAP's MarketPlace (MP) and Enterprise Support (ES). Here is what I mean:
So I am subscribed to umpteen SAP "MP" & "ES" newsletters and RSS Feeds, I occasionally browse the Security Portal (because I can't find where to subscribe to an RSS Feed), I receive the "SAP Support Notification" email every couple of days, I am connected to their Social Media presence,and there are a few other communication channels I am connected to. But from all of this what I am missing is... Continuity!
I have had this nagging feeling that I am missing, or not yet fully aware, of some basic elements within the "MP" or "ES" that I need to address so that the steady flow of information from these channels are relevant and substantial. Here is my best example:
Every few days I receive the "SAP Support Notification" email. At first the email was basically empty. I figured out that I had to choose my instances within my subscription so that I receive relevant information. I accessed my instance list and found it was a mess. So I had my architect remove all obsolete instances. The contents of the email is now more substantial, but there is more to the email that I don't understand the relevance of.
Another example is the SAP Security Portal. I can't figure it out. Updates, announcements, etc. aren't sent out. I have to remind myself to visit the Portal.
I have a few more examples, but this post is already too long. I need help with the manipulation of the basic elements of "MP" and "ES" to start receiving more substantial, and actionable, proactive support. Once I have this I can integrate this support into the daily administration of my SAP ecosystem, as well as define KPI's and metrics to strive for improved performance and availability.
So what am I missing?