I have a requirement for a workflow to send an email to agents telling them they have a new workitem.
Being an experienced workflow-er, I pointed them towards Extended Notification instead. The problem is, they want the email address stored in HR (infortype 105) used instead of the email address in SU01D.
Does anyone know a way to get Extended Notifications to read that email instead?
I looked inside SWN_SELSEN and it seems to be using SAP-standard methods to fetch the email address so it's not easily changed.
I wonder if anyone else has faced the same problem.
Sure, I could just add a step in workflow to send the email but then I miss out on all the benefits of Extended Notifications, such as emails being sent automatically if the original recipient forwards it!
Looking forward to your suggestions.