SMP3 Admin cockpit is showing blank screen

[Jitendra_Kansal]

Hi Experts,

I am seeing some strange behavior with SMP3(SP05 PL01) Admin cockpit. When i hit the URL (https://localhost:8083/Admin/) it is responding with a blank white screen. It was working till yesterday.

         

I have already tried with restarting SMP services, even restarting windows machine as well. I could see that Admin port 8083 is listening and SMP service is up and running (services.msc)

What went wrong?

[Former Member]

I had the same issue and a very quick solution for me was making sure that the /MobilePlatform3 had 755 permissions, recursive (chmod -R 755 /MobilePlatform3).

Then stop and restart the server. Worked like a charm!

Permissions...T_T

[Jitendra_Kansal]

Can you share more information on that 755 permission?

Regards,

JK

[Jitendra_Kansal]

I had to reinstall SMP server at last.

[rileyrainey]

Hi Jitendra,

I have a dim memory of running into something like this back when SMP was in ramp up.  By chance, have you tried it from another browser (Firefox vs Chrome, etc.) or incognito mode?

Riley

[Jitendra_Kansal]

Hi Riley,

I have already tried running the same URL in all browsers.. (chrome, Firefox, IE). I just tried it in incognito mode but same response.. blank screen..

Regards,

JK

[Jeff-Gebo]

Changing my response...anyway, no idea what could have went wrong here...I've installed SP5 PL1 more than once and have never had a problem. No way I could guess as to what happened based on info here. Have you checked your server logs?

[Jitendra_Kansal]

[Jeff-Gebo]

Says you are getting a 404 on trying to find the SAPUI5 content...can you look in the pickup folder underneath the SMP3 installations Server folder...there you should find a sapui5.war as well as a .state folder. In the .state folder if SAP UI5 was deployed correctly you should see a file named sapui5.deploy.ok.

Do you see that?

[Jitendra_Kansal]

Hi Jeff,

Please check below screenshot:

I looked at logs as well.It says  FrameworkEvent ERROR org.osgi.framework.BundleException: The bundle "sapui5_1.24.4 [655]" could not be resolved. Reason: Missing Constraint: Import-Package: com.sap.mobile.platform.server.general.status; version="[3.8.0,3.8.0

I have attached complete log file also:

com.sap.it.ictools.mapping.core.valuemapping_1.16.3, [SCR] Component definition XMLs not found in bundle com.sap.it.ictools.mapping.core.valuemapping. The component header value is OSGI-INF/*.xml |

2015 02 16 16:42:26#+0100#INFO#System.out##anonymous#SMPServerStatusManager###SMPServerStatusManager: SAP Mobile Platform Server is starting.  Version: 3.0.5.0 Build: 20141124-2143. |

2015 02 16 16:42:26#+0100#INFO#System.out##anonymous#SMPServerStatusManager###SMPServerStatusManager: 0 of 2 tracked bundles have initialized. |

2015 02 16 16:42:26#+0100#ERROR#org.osgi.service.log.LogService##anonymous#org.eclipse.virgo.medic.log.osgi.OSGiLogServiceListener@14ead0e8###Bundle org.eclipse.equinox.ds_1.4.0.v20120112-1400, [SCR] Component definition XMLs not found in bundle com.sap.it.ictools.mapping.core.valuemapping. The component header value is OSGI-INF/*.xml |

2015 02 16 16:42:36#+0100#INFO#System.out##anonymous#SMPServerStatusManager###SMPServerStatusManager: 6 of 7 tracked bundles have initialized. |

2015 02 16 16:42:41#+0100#ERROR#org.osgi.service.log.LogService##anonymous#org.eclipse.virgo.medic.log.osgi.OSGiLogServiceListener@14ead0e8###Bundle csh_0.0.0, FrameworkEvent ERROR org.osgi.framework.BundleException: The bundle "csh_0.0.0 [438]" could not be resolved. Reason: Missing Constraint: Import-Package:

com.sap.mobile.platform.server.general.status; version="[3.8.0,3.8.0]"

2015 02 16 16:42:41#+0100#ERROR#org.osgi.service.log.LogService##anonymous#org.eclipse.virgo.medic.log.osgi.OSGiLogServiceListener@14ead0e8###Bundle sapui5_1.24.4, FrameworkEvent ERROR org.osgi.framework.BundleException: The bundle "sapui5_1.24.4 [655]" could not be resolved. Reason: Missing Constraint: Import-Package: com.sap.mobile.platform.server.general.status; version="[3.8.0,3.8.0]"

    at org.eclipse.osgi.framework.internal.core.AbstractBundle.getResolverError(AbstractBundle.java:1332)

    at org.eclipse.osgi.framework.internal.core.AbstractBundle.getResolutionFailureException(AbstractBundle.java:1316)

    at org.eclipse.osgi.framework.internal.core.BundleHost.startWorker(BundleHost.java:323)

    at org.eclipse.osgi.framework.internal.core.AbstractBundle.resume(AbstractBundle.java:390)

    at org.eclipse.osgi.framework.internal.core.Framework.resumeBundle(Framework.java:1176)

    at org.eclipse.osgi.framework.internal.core.StartLevelManager.resumeBundles(StartLevelManager.java:559)

    at org.eclipse.osgi.framework.internal.core.StartLevelManager.resumeBundles(StartLevelManager.java:544)

    at org.eclipse.osgi.framework.internal.core.StartLevelManager.incFWSL(StartLevelManager.java:457)

    at org.eclipse.osgi.framework.internal.core.StartLevelManager.doSetStartLevel(StartLevelManager.java:243)

    at org.eclipse.osgi.framework.internal.core.StartLevelManager.dispatchEvent(StartLevelManager.java:438)

    at org.eclipse.osgi.framework.internal.core.StartLevelManager.dispatchEvent(StartLevelManager.java:1)

    at org.eclipse.osgi.framework.eventmgr.EventManager.dispatchEvent(EventManager.java:230)

    at org.eclipse.osgi.framework.eventmgr.EventManager$EventThread.run(EventManager.java:340)

Regards,

JK

JK-smp-server.log.txt.zip

[Jeff-Gebo]

Hi Jitendra,

not sure what went wrong with UI5...on thing you might try. Copy the sapui5.war file out of the pickup directory. Then delete it from the pickup directory and delete the corresponding "ok" file from the .state folder. Restart the server. Copy the sapui5.war file back into pickup directory. Make sure the .ok file gets created. Restate the server and see if it comes up ok.

Let me know if that cleans things up.

- Jeff

[Jitendra_Kansal]

Hi

I tried what you suggested. I could see the login screen but after entering credentials, its again a white blank screen.

same console log in chrome.