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Former Member

SUM tool 4239 page cannot be displayed

Hi All,

We are doing support pack update in NW 7.3 SP4 to SP14 and finished before down time phase today using SUM tool.Today faced some issue in Linux server and server team rebooted whole server to fix the issue.Once server reboot done started db2 database but unable to open 4239 SUM link saying page canot be displayed.We have checked SL controller log don't find sny issue stating that successfully started and trying to start ./DSUGui after setting DISPLAY variable and getting below error message.Please help me to fix this issue.

I have set DISPLAY variable correctly after that also facing this issue.Please sdn discussion also not help me look like same issue.

http://scn.sap.com/thread/3589253

./STARTUP

*** Checking if C++ runtime is installed ...

*** Starting from /upgrade/SUM/sdt...

** Checking username "fldadm" for compliance...

Feb 13, 2015 3:14:52 PM [Info]: *************************

Feb 13, 2015 3:14:52 PM [Info]: Starting Server

Feb 13, 2015 3:14:52 PM [Info]: Reading server configuration.

Feb 13, 2015 3:14:53 PM [Info]: Reading service configuration UseCaseService.

Feb 13, 2015 3:14:53 PM [Info]: Configuring LogManager ...

Feb 13, 2015 3:14:53 PM [Info]: *************************************************

Feb 13, 2015 3:14:53 PM [Info]: Starting SL Controller listening on port 4241 ...

Feb 13, 2015 3:14:53 PM [Info]: Starting StorageService ...

Feb 13, 2015 3:14:53 PM [Info]: Initializing SecurityManager ...

Feb 13, 2015 3:14:54 PM [Info]: Server certificate fingerprint is F0 0B 03 CC 6A E2 89 D0 E7 31 FD 35 D2 70 6A EC

Feb 13, 2015 3:14:54 PM [Info]: Configuring HTTPManager ...

Feb 13, 2015 3:14:54 PM [Info]: Starting WebstartService ...

Feb 13, 2015 3:14:54 PM [Info]: Starting RoleService ...

Feb 13, 2015 3:14:54 PM [Info]: Starting AlertService ...

Feb 13, 2015 3:14:54 PM [Info]: Starting NotesService ...

Feb 13, 2015 3:14:54 PM [Info]: Starting ProcessService ...

Feb 13, 2015 3:14:54 PM [Info]: Starting MIDService ...

Feb 13, 2015 3:14:54 PM [Info]: Starting FileService ...

Feb 13, 2015 3:14:54 PM [Info]: LogService switched off.

Feb 13, 2015 3:14:54 PM [Info]: Starting MailService ...

Feb 13, 2015 3:14:54 PM [Info]: Starting services ...

Feb 13, 2015 3:14:54 PM [Info]: Starting service "UseCaseService" ...

Feb 13, 2015 3:14:56 PM [Info]: Starting MIDService ...

Feb 13, 2015 3:15:02 PM [Info]: Service "UseCaseService" started

Feb 13, 2015 3:15:02 PM [Info]: Services started.

Feb 13, 2015 3:15:02 PM [Info]: Starting HTTP server listening on port 4239 ...

Feb 13, 2015 3:15:02 PM [Info]: HTTP server started.

Feb 13, 2015 3:15:02 PM [Info]: SL Controller started.

./DSUGui

java.lang.reflect.InvocationTargetException

        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

        at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)

        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)

        at java.lang.reflect.Method.invoke(Method.java:597)

        at SDTGui.showSUMSplashScreen(SDTGui.java:446)

        at SDTGui.configureSUM(SDTGui.java:261)

        at SDTGui.parseArgs(SDTGui.java:171)

        at SDTGui.<init>(SDTGui.java:48)

        at SDTGui.main(SDTGui.java:73)

Caused by: java.lang.InternalError: Can't connect to X11 window server using '10.99.32.22:0.0' as the value of the DISPLAY variable; you may consider checking your DISPLAY environment variable.

        at sun.awt.X11GraphicsEnvironment.initDisplay(Native Method)

        at sun.awt.X11GraphicsEnvironment.access$100(X11GraphicsEnvironment.java:52)

        at sun.awt.X11GraphicsEnvironment$1.run(X11GraphicsEnvironment.java:155)

        at java.security.AccessController.doPrivileged(Native Method)

        at sun.awt.X11GraphicsEnvironment.<clinit>(X11GraphicsEnvironment.java:131)

        at java.lang.Class.forName0(Native Method)

        at java.lang.Class.forName(Class.java:170)

        at java.awt.GraphicsEnvironment.getLocalGraphicsEnvironment(GraphicsEnvironment.java:68)

        at sun.awt.X11.XToolkit.<clinit>(XToolkit.java:87)

        at java.lang.Class.forName0(Native Method)

        at java.lang.Class.forName(Class.java:170)

        at java.awt.Toolkit$2.run(Toolkit.java:832)

        at java.security.AccessController.doPrivileged(Native Method)

        at java.awt.Toolkit.getDefaultToolkit(Toolkit.java:824)

        at javax.swing.ImageIcon.<init>(ImageIcon.java:162)

        at javax.swing.ImageIcon.<init>(ImageIcon.java:181)

        at com.sap.sdt.gui.core.swing.util.SplashScreen.create(SplashScreen.java:104)

        at com.sap.sdt.gui.core.swing.util.SplashScreen.show(SplashScreen.java:62)

        at com.sap.sdt.gui.core.admin.SDTGuiAdmin.showSUMSplashScreen(SDTGuiAdmin.java:115)

        ... 9 more

Exception in thread "main" java.lang.NullPointerException: while trying to invoke the method java.lang.Object.toString() of a null object loaded from local variable 'result'

        at SDTGui.printErrorMessage(SDTGui.java:332)

        at SDTGui.showSUMSplashScreen(SDTGui.java:476)

        at SDTGui.configureSUM(SDTGui.java:261)

Regards,

MK

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11 Answers

  • Feb 13, 2015 at 04:47 PM

    Hi MK,

    Can you open xclock   USING <SID>ADM

    What is the OS ?

    Thanks ,

    Manu

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  • Feb 13, 2015 at 05:13 PM

    Hi MK,

    ( as root user)

    Run xhost +

    (as sidadm)

    export DISPLAY=:0

    Then try xclock

    Thanks ,

    Manu

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    Former Member
    Feb 13, 2015 at 05:46 PM

    Hi,

    Could you share environment variable value on root user by following command

    echo $DISPLAY 

    Also share are you using Xmanager or any other software to access the system remotely or running the process on same system.

    Regards,

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    • Former Member Former Member

      HI,

      still facing same issue.

      [root@hlxd0bf016 ~]# unset DISPLAY

      [root@hlxd0bf016 ~]# export DISPLAY="10.99.32.22":0.0

      [root@hlxd0bf016 ~]# xclock

      Error: Can't open display: 10.99.32.22:0.0

      [root@hlxd0bf016 ~]# xclock

      Error: Can't open display: 10.99.32.22:0.0

      [root@hlxd0bf016 ~]#

      regards,

      MK

  • avatar image
    Former Member
    Feb 13, 2015 at 06:05 PM

    Hi,

    Could you check with SAP Note  1058757 - Problems with X-Server and rendering on Linux

    and share result for command

    ldd ./libmawt.so

    & resolve the package dependencies if any .

    Regards,

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    Former Member
    Feb 13, 2015 at 06:13 PM

    Hi,

    Today faced some issue in Linux server and server team rebooted whole server to fix the issue.

    Could you please share what issues you faced on your linux server & what are the fixes by your linux team ?

    Regards,

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    Former Member
    Feb 13, 2015 at 06:22 PM

    Could you check on server with xlock without usage of Xmanager ?

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  • avatar image
    Former Member
    Feb 13, 2015 at 06:26 PM

    Hi MK,

    Feb 13, 2015 3:15:02 PM [Info]: SL Controller started.

    As your SL controller already been started,May you try to access the SUM screen on browser as

    http://<Hostname or IP of linux server>:4239

    Please share the result for the followings

    Thanks,

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    Former Member
    Feb 13, 2015 at 06:40 PM

    Could you share the snap shot for same and have you checked execution of DSUGUi on server without usage of Xmanager.

    Addition to it could you recheck for linux package xorg-X11-xdm ,and share OS file Xaccess from location /etc/X11/xdm/

    Regards,

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    • Former Member

      Hi,

      without using xmanager output details below.

      java.lang.reflect.InvocationTargetException

              at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

              at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)

              at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)

              at java.lang.reflect.Method.invoke(Method.java:597)

              at SDTGui.showSUMSplashScreen(SDTGui.java:446)

              at SDTGui.configureSUM(SDTGui.java:261)

              at SDTGui.parseArgs(SDTGui.java:171)

              at SDTGui.<init>(SDTGui.java:48)

              at SDTGui.main(SDTGui.java:73)

      Caused by: java.lang.InternalError: Can't connect to X11 window server using '10.99.32.22:0.0' as the value of the DISPLAY variable; you may consider checking your DISPLAY environment variable.

              at sun.awt.X11GraphicsEnvironment.initDisplay(Native Method)

              at sun.awt.X11GraphicsEnvironment.access$100(X11GraphicsEnvironment.java:52)

              at sun.awt.X11GraphicsEnvironment$1.run(X11GraphicsEnvironment.java:155)

              at java.security.AccessController.doPrivileged(Native Method)

              at sun.awt.X11GraphicsEnvironment.<clinit>(X11GraphicsEnvironment.java:131)

              at java.lang.Class.forName0(Native Method)

              at java.lang.Class.forName(Class.java:170)

              at java.awt.GraphicsEnvironment.getLocalGraphicsEnvironment(GraphicsEnvironment.java:68)

              at sun.awt.X11.XToolkit.<clinit>(XToolkit.java:87)

              at java.lang.Class.forName0(Native Method)

              at java.lang.Class.forName(Class.java:170)

              at java.awt.Toolkit$2.run(Toolkit.java:832)

              at java.security.AccessController.doPrivileged(Native Method)

              at java.awt.Toolkit.getDefaultToolkit(Toolkit.java:824)

              at javax.swing.ImageIcon.<init>(ImageIcon.java:162)

              at javax.swing.ImageIcon.<init>(ImageIcon.java:181)

              at com.sap.sdt.gui.core.swing.util.SplashScreen.create(SplashScreen.java:104)

              at com.sap.sdt.gui.core.swing.util.SplashScreen.show(SplashScreen.java:62)

              at com.sap.sdt.gui.core.admin.SDTGuiAdmin.showSUMSplashScreen(SDTGuiAdmin.java:115)

              ... 9 more

      Exception in thread "main" java.lang.NullPointerException: while trying to invoke the method java.lang.Object.toString() of a null object loaded from local variable 'result'

              at SDTGui.printErrorMessage(SDTGui.java:332)

              at SDTGui.showSUMSplashScreen(SDTGui.java:476)

              at SDTGui.configureSUM(SDTGui.java:261)

              at SDTGui.parseArgs(SDTGui.java:171)

              at SDTGui.<init>(SDTGui.java:48)

              at SDTGui.main(SDTGui.java:73)

      Regards,

      MK

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    Former Member
    Feb 13, 2015 at 06:52 PM

    Please share result for command

    ps -ef | grep X11

    and need xdm-config file from the OS for analysis.

    Regards,

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    Former Member
    Feb 14, 2015 at 03:01 AM

    Hi,

    Make sure SELINUX and firewall should be in disabled state on linux server.

    Here might be an issue with OS display packages,i suggest you to raise support with OS team as well to reinstall missing/corrupted packages (xorg-X11*)

    In addition again suggest you to test ./DSUGui execution without use of Xmanager.

    Regards,

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    • Former Member

      Hi,

      Error message below.

      ^Chlxd0bf016:fldadm 56> ./STARTUP

      *** Checking if C++ runtime is installed ...

      *** Starting from /upgrade/SUM/sdt...

      ** Checking username "fldadm" for compliance...

      Feb 14, 2015 4:42:22 AM [Info]: *************************

      Feb 14, 2015 4:42:22 AM [Info]: Starting Server

      Feb 14, 2015 4:42:22 AM [Info]: Reading server configuration.

      Feb 14, 2015 4:42:23 AM [Info]: Reading service configuration UseCaseService.

      Feb 14, 2015 4:42:23 AM [Info]: Configuring LogManager ...

      Feb 14, 2015 4:42:23 AM [Info]: *************************************************

      Feb 14, 2015 4:42:23 AM [Info]: Starting SL Controller listening on port 4241 ...

      Feb 14, 2015 4:42:23 AM [Info]: Starting StorageService ...

      Feb 14, 2015 4:42:23 AM [Info]: Initializing SecurityManager ...

      Feb 14, 2015 4:42:23 AM [Info]: Server certificate fingerprint is F0 0B 03 CC 6A E2 89 D0 E7 31 FD 35 D2 70 6A EC

      Feb 14, 2015 4:42:23 AM [Info]: Configuring HTTPManager ...

      Feb 14, 2015 4:42:23 AM [Info]: Starting WebstartService ...

      Feb 14, 2015 4:42:23 AM [Info]: Starting RoleService ...

      Feb 14, 2015 4:42:23 AM [Info]: Starting AlertService ...

      Feb 14, 2015 4:42:23 AM [Info]: Starting NotesService ...

      Feb 14, 2015 4:42:23 AM [Info]: Starting ProcessService ...

      Feb 14, 2015 4:42:23 AM [Info]: Starting MIDService ...

      Feb 14, 2015 4:42:23 AM [Info]: Starting FileService ...

      Feb 14, 2015 4:42:23 AM [Info]: LogService switched off.

      Feb 14, 2015 4:42:23 AM [Info]: Starting MailService ...

      Feb 14, 2015 4:42:23 AM [Info]: Starting services ...

      Feb 14, 2015 4:42:23 AM [Info]: Starting service "UseCaseService" ...

      Feb 14, 2015 4:42:25 AM [Info]: Starting MIDService ...

      Feb 14, 2015 4:42:32 AM [Info]: Service "UseCaseService" started

      Feb 14, 2015 4:42:32 AM [Info]: Services started.

      Feb 14, 2015 4:42:32 AM [Info]: Starting HTTP server listening on port 4239 ...

      Feb 14, 2015 4:42:32 AM [Info]: HTTP server started.

      Feb 14, 2015 4:42:32 AM [Info]: SL Controller started.

      Feb 14, 2015 5:27:23 AM [Error]: java.net.SocketTimeoutException: Read timed out (local port 4239 to address ::ffff:10.128.218.27 (hlxd0bf016.unix.marksandspencerdev.com), remote port 43999 to address ::ffff:10.128.218.27 (hlxd0bf016.unix.marksandspencerdev.com))

      Feb 14, 2015 5:27:23 AM [Error]: java.net.SocketTimeoutException: Read timed out (local port 4239 to address ::ffff:10.128.218.27 (hlxd0bf016.unix.marksandspencerdev.com), remote port 43999 to address ::ffff:10.128.218.27 (hlxd0bf016.unix.marksandspencerdev.com)