SUM tool 4239 page cannot be displayed

Former Member · ‎02-13-2015

Hi All,

We are doing support pack update in NW 7.3 SP4 to SP14 and finished before down time phase today using SUM tool.Today faced some issue in Linux server and server team rebooted whole server to fix the issue.Once server reboot done started db2 database but unable to open 4239 SUM link saying page canot be displayed.We have checked SL controller log don't find sny issue stating that successfully started and trying to start ./DSUGui after setting DISPLAY variable and getting below error message.Please help me to fix this issue.

I have set DISPLAY variable correctly after that also facing this issue.Please sdn discussion also not help me look like same issue.

http://scn.sap.com/thread/3589253

./STARTUP

*** Checking if C++ runtime is installed ...

*** Starting from /upgrade/SUM/sdt...

** Checking username "fldadm" for compliance...

Feb 13, 2015 3:14:52 PM [Info]: *************************

Feb 13, 2015 3:14:52 PM [Info]: Starting Server

Feb 13, 2015 3:14:52 PM [Info]: Reading server configuration.

Feb 13, 2015 3:14:53 PM [Info]: Reading service configuration UseCaseService.

Feb 13, 2015 3:14:53 PM [Info]: Configuring LogManager ...

Feb 13, 2015 3:14:53 PM [Info]: *************************************************

Feb 13, 2015 3:14:53 PM [Info]: Starting SL Controller listening on port 4241 ...

Feb 13, 2015 3:14:53 PM [Info]: Starting StorageService ...

Feb 13, 2015 3:14:53 PM [Info]: Initializing SecurityManager ...

Feb 13, 2015 3:14:54 PM [Info]: Server certificate fingerprint is F0 0B 03 CC 6A E2 89 D0 E7 31 FD 35 D2 70 6A EC

Feb 13, 2015 3:14:54 PM [Info]: Configuring HTTPManager ...

Feb 13, 2015 3:14:54 PM [Info]: Starting WebstartService ...

Feb 13, 2015 3:14:54 PM [Info]: Starting RoleService ...

Feb 13, 2015 3:14:54 PM [Info]: Starting AlertService ...

Feb 13, 2015 3:14:54 PM [Info]: Starting NotesService ...

Feb 13, 2015 3:14:54 PM [Info]: Starting ProcessService ...

Feb 13, 2015 3:14:54 PM [Info]: Starting MIDService ...

Feb 13, 2015 3:14:54 PM [Info]: Starting FileService ...

Feb 13, 2015 3:14:54 PM [Info]: LogService switched off.

Feb 13, 2015 3:14:54 PM [Info]: Starting MailService ...

Feb 13, 2015 3:14:54 PM [Info]: Starting services ...

Feb 13, 2015 3:14:54 PM [Info]: Starting service "UseCaseService" ...

Feb 13, 2015 3:14:56 PM [Info]: Starting MIDService ...

Feb 13, 2015 3:15:02 PM [Info]: Service "UseCaseService" started

Feb 13, 2015 3:15:02 PM [Info]: Services started.

Feb 13, 2015 3:15:02 PM [Info]: Starting HTTP server listening on port 4239 ...

Feb 13, 2015 3:15:02 PM [Info]: HTTP server started.

Feb 13, 2015 3:15:02 PM [Info]: SL Controller started.

./DSUGui

java.lang.reflect.InvocationTargetException

at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)

at java.lang.reflect.Method.invoke(Method.java:597)

at SDTGui.showSUMSplashScreen(SDTGui.java:446)

at SDTGui.configureSUM(SDTGui.java:261)

at SDTGui.parseArgs(SDTGui.java:171)

at SDTGui.<init>(SDTGui.java:48)

at SDTGui.main(SDTGui.java:73)

Caused by: java.lang.InternalError: Can't connect to X11 window server using '10.99.32.22:0.0' as the value of the DISPLAY variable; you may consider checking your DISPLAY environment variable.

at sun.awt.X11GraphicsEnvironment.initDisplay(Native Method)

at sun.awt.X11GraphicsEnvironment.access$100(X11GraphicsEnvironment.java:52)

at sun.awt.X11GraphicsEnvironment$1.run(X11GraphicsEnvironment.java:155)

at java.security.AccessController.doPrivileged(Native Method)

at sun.awt.X11GraphicsEnvironment.<clinit>(X11GraphicsEnvironment.java:131)

at java.lang.Class.forName0(Native Method)

at java.lang.Class.forName(Class.java:170)

at java.awt.GraphicsEnvironment.getLocalGraphicsEnvironment(GraphicsEnvironment.java:68)

at sun.awt.X11.XToolkit.<clinit>(XToolkit.java:87)

at java.lang.Class.forName0(Native Method)

at java.lang.Class.forName(Class.java:170)

at java.awt.Toolkit$2.run(Toolkit.java:832)

at java.security.AccessController.doPrivileged(Native Method)

at java.awt.Toolkit.getDefaultToolkit(Toolkit.java:824)

at javax.swing.ImageIcon.<init>(ImageIcon.java:162)

at javax.swing.ImageIcon.<init>(ImageIcon.java:181)

at com.sap.sdt.gui.core.swing.util.SplashScreen.create(SplashScreen.java:104)

at com.sap.sdt.gui.core.swing.util.SplashScreen.show(SplashScreen.java:62)

at com.sap.sdt.gui.core.admin.SDTGuiAdmin.showSUMSplashScreen(SDTGuiAdmin.java:115)

... 9 more

Exception in thread "main" java.lang.NullPointerException: while trying to invoke the method java.lang.Object.toString() of a null object loaded from local variable 'result'

at SDTGui.printErrorMessage(SDTGui.java:332)

at SDTGui.showSUMSplashScreen(SDTGui.java:476)

at SDTGui.configureSUM(SDTGui.java:261)

Regards,

MK

former_member182657 · ‎02-14-2015

Hi MK,


Can't connect to X11 window server using '10.99.32.22:0.0'

With use of Xmanager & without use of Xmanager you're getting same result.If you run ./DSUGui direct on linux server than i don't think you'll get same result as i suppose the IP 10.99.32.22 is of yours remote machine on which you installed XManager and from where you're trying to operate.

If possible could you share the snapshot for same.

Regards,

former_member182657 · ‎02-14-2015

Hi,

Make sure SELINUX and firewall should be in disabled state on linux server.

Here might be an issue with OS display packages,i suggest you to raise support with OS team as well to reinstall missing/corrupted packages (xorg-X11*)

In addition again suggest you to test ./DSUGui execution without use of Xmanager.

Regards,

former_member182657 · ‎02-13-2015

Please share result for command


ps -ef | grep X11

and need xdm-config file from the OS for analysis.

Regards,

former_member182657 · ‎02-13-2015

Could you share the snap shot for same and have you checked execution of DSUGUi on server without usage of Xmanager.

Addition to it could you recheck for linux package xorg-X11-xdm ,and share OS file Xaccess from location /etc/X11/xdm/

Regards,

former_member182657 · ‎02-13-2015

Hi MK,


Feb 13, 2015 3:15:02 PM [Info]: SL Controller started.

As your SL controller already been started,May you try to access the SUM screen on browser as


http://<Hostname or IP of linux server>:4239

Please share the result for the followings

Thanks,

former_member182657 · ‎02-13-2015

Could you check on server with xlock without usage of Xmanager ?

former_member182657 · ‎02-13-2015

Hi,


Today faced some issue in Linux server and server team rebooted whole server to fix the issue.

Could you please share what issues you faced on your linux server & what are the fixes by your linux team ?

Regards,

former_member182657 · ‎02-13-2015

Hi,

Could you check with SAP Note 1058757 - Problems with X-Server and rendering on Linux

and share result for command


ldd ./libmawt.so

& resolve the package dependencies if any .

Regards,

former_member182657 · ‎02-13-2015

Hi,

Could you share environment variable value on root user by following command


echo $DISPLAY

Also share are you using Xmanager or any other software to access the system remotely or running the process on same system.

Regards,

manumohandas82 · ‎02-13-2015

Hi MK,

( as root user)

Run xhost +

(as sidadm)

export DISPLAY=:0

Then try xclock

Thanks ,

Manu

manumohandas82 · ‎02-13-2015

Hi MK,

Can you open xclock USING <SID>ADM

What is the OS ?

Thanks ,

Manu

SUM tool 4239 page cannot be displayed

Accepted Solutions (0)

Answers (11)

Answers (11)

Re: "Failed to update setup engine executables. Pr...

Re: Timer showing while sending the mails from SAP

Re: Best practice to connect to multiple databases...

SAP Hana Calculation view input parameter from JPA...

Re: Adaptation error in sap mdg ui screen customer