We are currently implementing Cloud for Service for our customer. The ticket merge and split scenario has come up in conversations and I'm happy to see the 1502 release seems to provide a solution.
Our Development system has now been upgraded but I just can't see where these new functions are (in the Agent workspace). I have also checked in Project Scope and Fine tuning but there does not seem to be any option to activate these functions.
I have searched in the 1502 user guide and Administrator guide but no luck 😔
Can somebody from SAP enlighten me on how to activate and use these features?