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Feb 11, 2015 at 06:26 AM

Service Resource Planning on campaign's target groups?

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Hi Experts


I am creating a activity as follow-up doc for opportunity associated with a account. During activity creation, i have to assign employee to activity based on employee's availability and based on employee's location. To get the employee availability and location, I may need to depend on HCM.


Here is CRM Service Resource Planning satisfy the need to assign employees to activities?

Is resource planning can be done for the Activity based ?

Is it possible to utilize Service Resource Planning on campaign's target groups?

What are the integration steps between HCM and CRM to get the employee location and availability?


Regards

Hamid