I am creating a activity as follow-up doc for opportunity associated with a account. During activity creation, i have to assign employee to activity based on employee's availability and based on employee's location. To get the employee availability and location, I may need to depend on HCM.
Here is CRM Service Resource Planning satisfy the need to assign employees to activities?
Is resource planning can be done for the Activity based ?
Is it possible to utilize Service Resource Planning on campaign's target groups?
What are the integration steps between HCM and CRM to get the employee location and availability?