WebInterface Server - Error while opening the PDF file

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Hello,

We are using webinterface to display the MSDS genearated.
Our customers use the link provided to them for displaying the msds.

We imported a few MSDS ( CG36 ), which are in PDF format & displayed successfully on the webinterface server.
However the newly generated MSDS ( Create Report ) from SAP EH&S system are not getting displayed on the webinterface server. We are getting following error message:

Error reading resulitng document from filesystem. Class:
COM.td.ehswww.results.EhsDocument.
Method:getResolvedDocument().This error could have been caused by a misconfigured filter.ini.

We checked and found that the filter.ini file is same on both quality & production system.

We are able to generate & display the report successfully on quality webinterface server.
Problem only appears on the production webinterface server.

We also tried to search for the SAP notes on this issue.
But we could not find out any relevant note for our issue.

Any help in this regarding is highly appreciated.

Thanks & Regards,

Aarohi