MSS - Approve Working Times, Incomplete Timesheet status incorrect

[Garrett_M]

Hello experts,

My managers are running into issues with the Approve Working Times interface on the Manager Self-Service Homepage.  We have employees submitting their timesheets with a combination of attendance and absences codes, however the total hours recorded match or exceed the target hours.  Once the timesheets are approved, some timesheets show a status of Complete Approved, but some remain in a Incomplete timesheet status.

Looking at the timesheets that are still in Incomplete Timesheet status, the common thread is I see multiple lines on a given day where the employee used a combination of attendances and absence codes on that day.  For example, they were scheduled for 8 hours and worked 4 hours and took 4 hours of vacation.

Regardless, the employee did record a total of 40 hours for the work week, it was just 36 hours of attendances and 4 hours of absences.  How can I get the timesheet status to show Completely Approved regardless of how the timesheet was coded as long as the Recorded time is = > Target Time?

Regards,

Garrett

[siddharthrajora · Accepted solution]

1816804 - MSS Approval incorrect when using multiple time records check yoru work schedule and ensure they record complete times, do you see anything in missing column? to explain further Please note that “Missing Time” column in the Dashboard application is meant for time leveling, which means that every missing time should be caught. This column is not just a mere comparison between “Recorded Time” and “Target Time” columns, which would not be much useful as this is a visible information for the manager. So the system behavior reported here is exactly the intentional design of the application. It is designed in this way so that managers can easily find missing time among periods, regardless of overtime if any. If according to your business rule it does not matter the real missing time but only the difference between “Recorded Time” and “Target Time”, this can be checked comparing these both columns.

[Garrett_M · Accepted solution]

As for the Missing Time column, you mentioned it works like Time Leveling (CATC).  Since Time leveling requires certain selection criteria to get the proper results, does that mean there is configuration to control that behavior for the MSS Time Approvals?

My managers simply want a quick visual summary that indicates an employee has not recorded enough hours to cover their scheduled/planned hours.  So if these employees are scheduled for 40 hours and they record at least 40 hours of attendances and absences, then we are assuming there isn't any Missing time.

If not, then how is the missing time calculated?  It would be nice to have documentation of how that is supposed to work. I just can't seem to find it.

Regards,

Garrett

[siddharthrajora · Accepted solution]

Thats the explaination i gave above 🙂 https://help.sap.com/erp2005_ehp_06/helpdata/en/0f/c4f21e98f047eba23499b19387d4a5/content.htm did you implement the above note? check the badi HRCATS_APPR_CUST which can be used.

[Garrett_M · Accepted solution]

Thanks Siddharth!  That note fixed our issue exactly.  When I searched for a SAP note earlier, my search didn't' find it.  Thanks for you help.

Regards,

Garrett