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How to determine(Redeem) the Voucher/Coupon With ECC sales order

Hello All,

We have the following requirement from Business, We have coupon campaign in CRM. The Coupon will be distributed to customer , where customer can redeem that coupon for his next order. Sales orders will be created in ECC. How the coupon will get determined in ECC sales order creation.

I know that we can determine the campaign in ECC sales order. Whereas i would like to know if need to redeem the voucher against ECC sales order How to link Voucher with ECC sales order.

Regards

Ashwin

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  • author's profile photo Former Member
    Former Member
    Posted on Feb 12, 2015 at 06:42 AM

    Hi Ashwin,

    You need not link the Voucher to ECC sales order.

    1. You have to maintain discounts at product level and assign this product to the campaign.

    2. Execute a campaign with campaign type 'coupon / voucher ' and assign coupon/voucher code

    3. In the sales order, when you enter a 'coupon / Voucher code', system automatically determines the campaign ID that is associated with coupon [as per step 2 above] and since the product is associated with the campaign ID, discount is also applied.

    Pre-requisite is:

    A campaign must have been replicated to ECC as WBS element.

    Rgds

    Hari

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