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Former Member

Service Desk Management

Scenario:

There are only 6 users in both the servers.

One Satellite Server                               

User name: x                                            

User name  y

User name  z

User name: a

User name  b

User name  c

One Solution Manager Server

User name: x                                            

User name  y

User name  z

User name: a

User name  b

User name  c

All Users are able to create messages from Satellite Server.

User x,y,z are in one department and User a,b,c are in different department.

Requirement:

Support message created by x should be visible to only y and message from y should be visible to only z. while

Support message created by a should be visible to only b and message from b should be visible to only c.

Thanks

Rajneesh

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2 Answers

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    Former Member
    Feb 06, 2015 at 11:27 AM

    Hi Rajneesh,

    Please check:

    http://wiki.sdn.sap.com/wiki/display/SMAUTH/CRM_TXT_ID

    Thanks

    Vikram

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  • Feb 06, 2015 at 12:21 PM

    Hi Rajneesh

    Pls check my replies here

    http://scn.sap.com/thread/3476087

    this will help you to achieve the same

    thanks

    Prakhar

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    • Former Member

      Hi Prakhar,

      There are two teams

      FI Team:

      End User            FI_AJAYS

      Team Lead          FI_GOPESHC

      CIVIL Team:

      End User            CIVIL_MANOJC

      Team Lead          CIVIL_MMS

      In my current scenario incidents of FI_AJAYS are not visible to CIVIL_MANOJC

      BUT both the leads can see both users incidents.I want to restrict it mean to say civil should be able to only civil team and FI Team Lead should be able to see only FI team members incidents.

      Please help.

      regards

      Rajneesh

      screen shots::::

      ------------------------------------------------------------

      Civil_manoj’s crm_ui login-----not able to see FI_AJAYS incident

      FI_AJAY  crm_ui login –not able to see CIVIL_MANOJC incident

      LEAD  CIVIL_MMS crm_ui----------able to see both the incidents

      CIVIL_mms crm_ui page-----able to see both the incidents

      ----------------------------------------------------------------------------------

      incident.xml (774.8 kB)