Service Desk Management

[Former Member]

Scenario:

There are only 6 users in both the servers.

One Satellite Server                               

User name: x                                            

User name  y

User name  z

User name: a

User name  b

User name  c

One Solution Manager Server

User name: x                                            

User name  y

User name  z

User name: a

User name  b

User name  c

All Users are able to create messages from Satellite Server.

User x,y,z are in one department and User a,b,c are in different department.

Requirement:

Support message created by x should be visible to only y and message from y should be visible to only z. while

Support message created by a should be visible to only b and message from b should be visible to only c.

Thanks

Rajneesh

[prakhar_saxena]

Hi Rajneesh

Pls check my replies here

http://scn.sap.com/thread/3476087

this will help you to achieve the same

thanks

Prakhar

[Former Member]

Hi Prakhar,

There are two teams

FI Team:

End User            FI_AJAYS

Team Lead          FI_GOPESHC

CIVIL Team:

End User            CIVIL_MANOJC

Team Lead          CIVIL_MMS

In my current scenario incidents of FI_AJAYS are not visible to CIVIL_MANOJC

BUT both the leads can see both users incidents.I want to restrict it mean to say civil should be able to only civil team and FI Team Lead should be able to see only FI team members incidents.

Please help.

regards

Rajneesh

screen shots::::

------------------------------------------------------------

Civil_manoj’s crm_ui login-----not able to see FI_AJAYS incident

FI_AJAY  crm_ui login –not able to see CIVIL_MANOJC incident

LEAD  CIVIL_MMS crm_ui----------able to see both the incidents

CIVIL_mms crm_ui page-----able to see both the incidents

----------------------------------------------------------------------------------

[VJain]

Hi Rajneesh,

Please check:

http://wiki.sdn.sap.com/wiki/display/SMAUTH/CRM_TXT_ID

Thanks

Vikram