Crystal Reports For Enterprise XI 4.0 Connection to BI Platform

[Former Member]

Hi,

We are having an issue within our office. We each have Crystal reports installed on our local computers and are able to log onto our server without error. However, once we try to open a report from the server, we find that clicking on most reports produces the following error:

We are racking our heads on this one since we are able to log into it using the administrator accounts without any issues but the second we try to do anything, it says we can't.

Info:

SAP Crystal Reports for Enterprise XI 4.0 Version 14.0.2

SAP BusinessObjects BI Launch Pad 14.0.5

Anybody know any possible causes? Where to look?

[former_member191664]

This could be result of the firewall blocking communication between on your CR4E client and the

See page 171 on "8.14.2.2.1 Port Requirements for BI platform applications" from SAP BusinessObjects Business Intelligence platform

Document Version: 4.1 Support Package 5 Business Intelligence Platform Administrator Guide.  The following Server Port should be opened on firewall.

CMS Name Server Port (6400 by default)

CMS Request Port

Input FRS Request Port

Output FRS Request Port

Crystal Reports Processing Server Request Port

Crystal Reports Cache Server Request Port

I found out that even ConnectionServer and ConnectionServer32 Request Ports need to assigned and opened as well.

Hope this helps,

Jin-Chong

[Former Member]

Those ports are already open. We're able to sign in and open a little less than half of the folders though. The folders reside in the same location, its almost as if they have permission access levels set on them, but they do not.

[former_member191664]

"SAP Crystal Reports for Enterprise XI 4.0 Version 14.0.2

SAP BusinessObjects BI Launch Pad 14.0.5"

I also notice that your CR4E is BI4.0 SP02 while BIP is on BI4.0 SP05.  I'd suggest you to upgrade your CR4E to BI4.0 SP05 to rule out if this problem is due to the server and client version difference.

Regards,

Jin-Chong