unable to add/save rapair line item in the workshop repair order through zprogram

[Former Member]

Hi all,

I created a zprogram(module pool), through this program am adding 4 line items to the workshop repair order(CRM).

among  4 line items am unable to add/save one line item(which is repair line item). while try to save this item am getting "document_not_saved"

exception. this scenario working fine in DEV but in QA am unable to add that perticular item..

while debugging i understand that in DEV, when item is adding to order without calling any "actions". but in QA while adding its calling "actions" which i

didnt call in the Zprogram. i checked the actions in both sys all are same in both sys.  why its calling action while saving in QA?

please help on this...

thanks in advance.

vinnu. 

[Former Member · Accepted solution]

Hi All,

Thanks for your inputs.

I resolved the issue by debugging crm_order_save and action determination FMs.

while debugging i understand that program is checking the "condition parameters" to deternmine the actions when we save the line item...

for this perticular item they have maintained condition parameters differently in the both DEV and QA.  so by maintaining same parameteres in both the systems it got resolved.

Thanks

Vinnu.

[dharmakasi]

HI Vinnu,

You can check in item category details in QA whether any action profile has been assigned to the item category.

You can check action details in spro->basic functions->actions->actions in transaction->action profile to item category.

Best Regards,

Dharmakasi.

[former_member191572]

Hi,

This could because of some system validation or some required fields are missing.

Just keep the break point in the FM-CRM_MESSAGE_COLLECT and check why that message is getting added and resolve that issue..

[deepak_ramchandran]

Hi Vinnu,

Could you please provide the screenshot of the error message and also the Z Program that you have written ?

Regards.

Deepak Ramchandran.