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SolMan 7.1: ITSM activation of CRM functions for Service Orders, Contracts, Pricing & Quotes

Hi

I have a requirement to activate CRM functions in SolMan ITSM for setting-up Service Orders , Service Contracts, Pricing and Quotes. If anybody have knowledge or experience in activating this functionality in SolMan 7.1 SP12 your feedback will be appreciated. I believe this is possible but cannot find any information related to this specific development.

Regards

Martin

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  • author's profile photo Former Member
    Former Member
    Posted on Mar 02, 2015 at 07:44 PM

    Hi Martin Wagner,

    The scn link http://scn.sap.com/docs/DOC-46493 said "Service Contracts in SPS 05 are not supported at the moment by SAP".

    I will try to figure out other way to do these CRM functions.

    It’s important to manage customers.

    If you get it, let me know.

    Best regards,

    Rodrigo

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  • author's profile photo Former Member
    Former Member
    Posted on Mar 24, 2015 at 07:55 PM

    Hi Martin,

    we write to SAP Support about a point "activate CRM functions in SolMan ITSM for setting-up Service Orders , Service Contracts, Pricing and Quotes". This point isn't possible in Solution Manager 7.1 SP5 and above, I wasn't checked 7.2.

    The answer was :

    From this point, the only recommendation I can do is try to influence in SAP development in order to ask them to provide this functionallity https://service.sap.com/influence.

    Please do this in https://service.sap.com/influence , I will do either !

    Thank you

    Rodrigo

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