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Milestone Error when changing the status of service request.

Hi Expert.

I got an issue where service request is displayed with an error "Item 10: Start and end dates must be identical for a milestone date".


I took around 200 service requests and observed that in the change history, the response profile of the contract was changed. We also observed that whenever service request contain these errors, automatic change of status is not happening.


Unfortunately I'm not able to reproduce this error in Quality system.


Kindly advice on how these errors can be resolved and how these can be reproduced.


Thanks in advance.

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  • author's profile photo Former Member
    Former Member
    Posted on Aug 17, 2016 at 05:48 AM

    Hi HimaBindu,

    Did you get any solution? we are also facing the same problem.

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  • Posted on Aug 18, 2016 at 02:04 PM

    Hi HimaBindu, Hi Venkata,

    It’s in the nature of Milestone dates that the Start and End date must be identical.

    A milestone date is used when for instance a certain part in a project

    is reached. Therefore the start and end date should be the same. In

    fact it should not be possible to enter an end date. If you can then

    note 1507566 may be missing from your system. Can you check this?


    Furthermore you can check the kind of appointment in the customizing of the used Date profile (itemcategory)


    - SPRO

    SAP Implementation Guide

    Customer Relationship Management

    Basic Functions

    Date Management

    Define Date Types, Duration Types and Date Rules

    Please check these appointments, if they are all milestones.

    Best Regards

    Gerhard

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